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A leading company in the aviation sector seeks a Product Manager Customer Experience to enhance travel-related products in Singapore. The role demands a blend of product management, stakeholder collaboration, and oversight of technical implementations. Ideal candidates will possess strong analytical skills, a proven track record in the field, and a proactive approach to managing diverse global teams.
Star Alliance is the world’s largest airline alliance.
The vision of Star Alliance is “to be the leading global alliance for the high-value international traveler” and the mission of the organization is “to contribute to the long-term profitability of its Members beyond their capabilities.” The Star Alliance head office in Singapore coordinates the global activities of the alliance including managing joint projects on behalf of its 25 Member airlines.
Role Overview
Based in Singapore, the Product Manager Customer Experience is reporting to the Director Airport and Transfer Experience .
This role involves working closely with various business units, Star Alliance Member airlines, and external service providers. The primary responsibilities include managing travel-related products fully as well as supporting the Customer Experience team members with additional products as needed. Key areas of focus are airport, transfer, booking, and loyalty products and services.
The role demands product and project management, collaboration with internal and external stakeholders, and overseeing technical implementations across Member airlines. The ideal candidate should have a strong understanding of products and solutions from a business perspective, a proven track record in implementing digital solutions, stakeholder management skills, strong attention to detail, and the ability to build consensus among diverse global teams. This position requires a blend of product ownership, team collaboration, and project management expertise.
Key Responsibilities
Project and Product Management
Design, Development and Implementation of interline travel-related products
Stakeholder and Vendor Coordination
Technical Oversight and Product Ownership
Quality Assurance
Key Performance Indicators
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Be part of shaping the future of air travel with the world’s largest airline alliance.