Product Manager (Cruise/Rail/Train - Luxury Travel Itineraries)

Recruit Haus Pte Ltd; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic professional to lead the growth of its Cruise/Rail business. This role involves developing strategic plans, managing supplier relationships, and ensuring exceptional customer service in the luxury travel sector. You will collaborate with various teams to enhance product offerings and create memorable guest experiences. If you have a passion for luxury travel and a proven track record in product development, this is a fantastic opportunity to make a significant impact in a thriving market.

Qualifications

• Experience in product development for cruise and rail luxury travel.
• Strong skills in communication and project management.

Responsibilities

• Develop plans to grow the Cruise/Rail business and manage supplier relationships.
• Analyze product statistics to support strategic decision-making.

Skills

Product Development in Luxury Travel

Customer Service Excellence

Operations Management

Communication Skills

Data Analysis

Project Management

Job description

Cruise/Rail Business

• Develop plan to grow Cruise/Rail business and establish company’s preeminent position in the high-end market

• Managed supplier’s relationship - negotiate with the cruises / trains to maximize commissions

• Train and support itinerary planning and sales & service effort of the Travel Specialist (eg: back up itinerary planning etc)

• Develop and manage all cruises / rail products including presentation on websites and travel reservation system

• Work with IT team to maintain the above-required information within Travel Management system

• Work with Marketing team for website itineraries, projects, regular EDMs, events and product launches

• Product statistics analysis to support Product Director for strategic decision making

• Gather feedback from the Sales Team on the suppliers services

Hotels, DMCs and Suppliers

• Constantly review & analyse business volumes to our suppliers and make recommendation according to business requirements & supplier’s service quality

• Manage and develop select suppliers’ relationship to ensure & improve quality of service provided to us

• Build a mutually meaningful relationship in terms of rates, marketing support and training / fam trips.

Job Requirements:

• Experience as Product Development related to cruise and rail luxury travel industry

• Proven track record of delivering exceptional customer service and creating unique memorable guest experiences

• Excellent in operations, communication/project management skills, with the ability to oversee complex logistics

• Thorough understanding of the luxury travel market, industry trends, and best practices

• Strong commercial acumen, with the ability to manage budgets, analyse data, and drive financial performance

• Exceptional communication and interpersonal skills, with the ability to engage with guests, team members, and external partners

Interested candidates, do submit your resume in MSWord to [e-mail] or contact [phone]