Product Manager, Agent Development

United States Digital Space LLC; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision benefits

Life insurance

Retirement plan

Parental leave

Fertility and family building benefits

Lunch and snacks

Discretionary benefit stipend

Free alphorn lessons

Job summary

United States Digital Space LLC is building an Enterprise AI platform to enhance customer experiences through AI agents. As Agent PM, you will partner with engineers and customers to ship agents that handle thousands of conversations daily.

You will engage with customers at all levels, discover requirements, demonstrate the agent, and shape the product roadmap with engineering and product teams to meet client needs.

Qualifications

• 5-7+ years in product development of highly technical products.
• Experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
• Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
• Degree in a technical or related field, or equivalent professional experience.

Responsibilities

• Partner with engineers and customers to build AI agents that handle thousands of conversations daily.
• Engage with customers at all levels; discover and assess their requirements.
• Prepare and present demonstrations of the company’s agent.
• Address and overcome technical challenges in business processes by working with technical counterparts.
• Develop and improve the company virtual agents to fit and anticipate customers’ needs.
• Shape the Product Roadmap with engineering and product teams to scope and implement new features essential to customer success.

Skills

Executive communication

Product management

Technical storytelling

Stakeholder collaboration

Education

Technical degree

Tools

React

TypeScript

Go

Job description

About us

At the company, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding the company, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

What you'll do

Build Enterprise-grade AI Agents: As an Agent PM at the company, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.

• Engage with Customers: In the role, you will engage with all levels of our customers’ businesses:
• Discover and assess their requirements.
• Prepare and present demonstrations of the company’s agent.
• Address and overcome technical challenges in the business process by working with technical counterparts.
• Develop and improve the company virtual agents to fit and anticipate our customers’ needs and business processes.
• Become trusted advisors and drive strategic technical strategies for our customers.
• Shape the Product Roadmap: Work with the company’s engineering and product development teams to scope and implement new features essential to the success of your customers.

What you’ll bring

5-7+ years experience in product development of highly technical products.

• Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
• Experience crafting and tailoring a message for potential customers, including executives.
• Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
• Degree in a technical or related field, or equivalent professional experience.

Even better

• AI-related experience (experience with product development for AI agents a plus).
• Some coding experience with React, Typescript, and Go.
• MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).
• Past roles that interface with end customers to influence software development.

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
• Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

What we offer

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons

These benefits are further detailed in the company's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in the company's equity plans subject to the terms of the applicable plans and policies.

Be you, with us

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.