Product Manager

INSTITUTE FOR HUMAN RESOURCE PROFESSIONALS LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A professional resources institute in Singapore is seeking a Manager for Assessments & Insights. This role involves coordinating assessment strategies, supporting the development of high-quality content, and managing assessment data analytics. Ideal candidates will have relevant assessment experience and qualifications in HR or Psychology. The position offers benefits such as an annual wage supplement and performance bonus.

Benefits

Annual wage supplement

Performance bonus

Qualifications

• Experience with psychometric assessments or educational assessments.
• Prior experience in project management is an added advantage.
• Good understanding of statistical modelling.

Responsibilities

• Coordinate certification assessment strategies as directed.
• Serve as a liaison between stakeholders and vendors.
• Extract and clean assessment-related data for validation.

Skills

Relevant experience with assessments

Familiarity with design and delivery of assessment tools

Proficient in Microsoft Excel

Comfortable with statistical software

Strong problem solving skills

Education

Equivalent qualifications in HR, Psychology or Business

Qualifications in Organisational Psychology

Tools

Microsoft Excel

SPSS

R or Python

Job description

About the role:

Please note: The official job title for this role is Manager, Assessments & Insights

We are currently hiring for a 1-year contract position, with the potential for renewal and the possibility to convert to a permanent position.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Assessment Development & Implementation

• Coordinate the operation of certification assessment strategies as directed by the HOD/ Senior Manager.
• Support the development and maintenance of high-quality assessment content, including managing the item writing and review process with external vendors and subject matter experts.
• Assist in managing the assessment lifecycle from pilot testing to final deployment, ensuring alignment with quality standards and strategic goals.

Vendor & Project Coordination

• Serve as a key liaison between internal stakeholders, vendors and consultants in the delivery of assessment-related projects.
• Track project timelines, deliverables and budgets to ensure smooth execution and accountability.
• Ensure effective documentation and reporting on project progress and post-project reviews.

Data Analytics & Quality Assurance

• Extract and clean assessment-related data to support validation studies and continuous improvement initiatives.
• Generate reports and dashboards to track question performance, candidate results and trends across certification levels.
• Work with the HOD/Senior Manager to recommend and implement data-informed improvements to question quality and assessment design.

Governance & Compliance Support

• Assist in reviewing and updating assessment policies, guidelines and SOPs to maintain rigour, fairness, and compliance.
• Ensure proper documentation, classification and secure storage of sensitive assessment content and candidate data.
• Support the implementation of assessment integrity measures, including handling minor appeals and escalation protocols.

Stakeholder & Partnership Engagement

• Coordinate with local and international stakeholders for assessment benchmarking and recognition discussions, under the guidance of the HOD/Senior Manager.
• Support knowledge exchanges with other credentialing bodies and contribute to meeting materials and documentation for partnership reviews.

Team Collaboration & Development

• Collaborate closely with colleagues across A&I, including Skills Research and Analytics, to align assessment efforts with wider competency framework initiatives.
• Provide operational guidance and mentorship to junior team members or interns as required.

Other Responsibilities

• Assist the HOD/Senior Manager in special projects, including AI-driven assessment innovations, skills-based evaluation pilots, and regional assessment strategy initiatives.
• Contribute to team process improvements and participate in internal reviews and retrospectives.

Experience:

• Relevant experience with assessments (e.g. psychometric assessments, educational assessments)
• Familiarity with design, development and delivery of assessment questions, tools & tests
• Proficient with Microsoft Excel to support basic data cleaning (e.g. VLOOKUP, CONCANTATE, COUNTIFS)
• Comfortable with statistical software (e.g. SPSS, Stata, Jamovi); knowledge of programming languages (R or Python) to clean and analyse data is a plus.
• Prior experience in project management will be an added advantage.
• Good understanding of statistical modelling.
• Equivalent qualifications in Human Resource (HR), Psychology or Business. Qualifications in Organisational Psychology is a plus.

Other Requirements:

• Familiarity with assessment design principles is essential.
• Strong problem solving and creative skills and the ability to exercise sound judgement and make decisions in light of existing conditions and constraints.
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Ability to synthesise and communicate data concepts and analyses in easy-to- understand ways
• Self-directed, high attention to detail and ability to multi-task across concurrent projects
• Team player who is able to foster positive and open team collaboration
• Ability to collaborate actively within IHRP as well as with external stakeholders.