Product Innovation & UX Designer

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Why join frog, part of Capgemini Invent?

frog is the reinvention & experience partner for the eco-digital era, global leader in CX Strategy by analysts and awards. Together with our clients, we innovate with purpose, using strategy, creativity, tech, data and AI to advance people and planet.

We are dreamers and doers who are relentless about challenging the status quo to win hearts and move markets. As part of Capgemini Invent, we bring diverse skillsets to unleash growth, build superior experiences and create lasting impact at scale—fusing art and science to realize the future.

frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

Your Role

As a Product Innovation and UX Designer, you will lead clients in product innovation, identifying and executing growth strategies using expertise in value proposition development, design thinking, and rapid prototyping.

In this role you will play a key role in:

• Working in or managing projects related to Digital Product and/or Service Design, Growth Strategy, Innovation Strategy, Marketing & Content Strategy, Digital Engagement Strategy.
• Working in or managing projects related to Marketing & Sales organization models, process improvement or organization activation.
• Analyzing market trends, customer insights, and competitive landscapes to craft compelling value propositions.
• Leading end-to-end design thinking sprints (empathize, define, ideate, prototype, test).
• Creating low-to-high fidelity prototypes (digital, physical, or service-based) to validate concepts quickly.
• Supporting the development of content and pitches for Innovation and Growth related opportunities and proposals.
• Presenting findings to C-suite executives and stakeholders with actionable recommendations.

Your Profile

• Minimum 3 years of experience in one or more of these topics: customer experience design, customer data strategy, marketing and sales strategy, business model disruption, product and service innovation, customer experience transformation, CRM and loyalty, customer service transformation and operating models, at an established management consulting firm, a digital agency or from an internal role with an established company.
• Demonstrated successful engagement into the delivery of digital projects and services.
• 3+ years of experience in managing the successful delivery of digital projects. Exposure to one or more of Financial Services, Consumer Product and Retail, and Public Sector.
• Strong core consulting skills, including: meeting and workshop development and management, deck writing, storyboarding, inductive/ deductive reasoning, client interviewing, issue analysis, data analysis, process design, and change management.
• Strong design thinking skills including: application of conceptual modeling and visualization to problem and solution definition; knowledge of empathy mapping, journey mapping and quantitative and qualitative research methods for developing compelling customer insights; and iterative concept testing.
• Strong presence with good relationship-building and interpersonal skills.

What You'll Love about Working Here?

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies).

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Design, Art/Creative, and Information Technology

Industries

Business Consulting and Services