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Product Data Analyst, Shop Chatbot & AI Chat

Borr Drilling

Singapore

On-site

SGD 60,000 - 90,000

Full time

13 days ago

Job summary

A leading company is seeking an experienced Product Manager to join their Product Management team in Singapore. The role involves data collection, analysis, and collaboration with cross-functional teams to enhance user experience and drive product improvements. Ideal candidates will have a strong analytical background, proficiency in SQL, and a passion for AI technologies.

Qualifications

  • Bachelor’s degree or above in any discipline; majors in preferred fields.
  • Proficient in SQL and comfortable with large datasets.
  • Experience with data visualization tools is an advantage.

Responsibilities

  • Collect, clean, and analyze chatbot interaction data.
  • Design and maintain dashboards and reports.
  • Monitor key performance metrics and provide insights.

Skills

Analytical thinking
Communication skills
Team spirit

Education

Bachelor's degree
Majors in Statistics, Computer Science, Mathematics

Tools

SQL
Python
R
Tableau
Power BI
Looker

Job description

Department Product ManagementLevelExperienced (Individual Contributor)LocationSingapore

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

Job Description:
  • Collect, clean, and analyze chatbot interaction and user behavior data to identify key trends and business issues
  • Design and maintain dashboards and reports to support product, operations, and engineering teams
  • Monitor key performance metrics (e.g., intent recognition rate, response time, user satisfaction) and provide actionable insights
  • Collaborate with data scientists, product managers, and engineers to support business decisions and product improvements
  • Contribute to model evaluation and A/B test analysis, generating insights for continuous system optimization

Requirements:
  • Bachelor’s degree or above in any discipline; majors in Statistics, Computer Science, Mathematics, or related fields are preferred
  • Proficient in SQL and comfortable working with large datasets
  • Familiarity with Python, R, or other data analysis tools is a plus
  • Experience with data visualization tools (e.g., Tableau, Power BI, Looker) is an advantage
  • Strong analytical thinking, communication skills, and team spirit
  • Passion or interest in chatbot products, AI technologies, or natural language processing is a plus
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