Processing Specialist - OCBC

OCBC Bank; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join OCBC Bank as a Processing Specialist in Account Services, where you'll handle vital daily customer requests for onboarding and maintenance. In this contract role, you will ensure thorough verification of applications and maintain productivity standards. Experience a supportive workplace, and benefit from competitive salary and development opportunities.

Benefits

Competitive base salary

Flexible benefits

Professional development opportunities

Qualifications

• Verify customer application completeness and accuracy.
• Ensure required documents are provided.
• Maintain processing standards according to SLA.

Responsibilities

• Process requests for Velocity onboarding and maintenance.
• Liaise with Business Units for clarifications.
• Escalate issues detected to Supervisor.

Skills

Attention to detail

Customer service

Organizational skills

Job description

Processing Specialist- Account Services (Contract to end 30 Nov 25))

WHO WE ARE:
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Office location will be at Tampines
Contract is to end on 30 Nov 25

A. Job Purpose
Handle daily processing of customers' requests for Velocity Onboarding and Maintenance on a timely and accurate basis.

B. Core Functions & Responsibilities
Verify completeness of application / request forms from customers to ensure that:
o all mandatory fields are filled in
o details and requirements of requests are clearly stated
o amendments on the forms are properly countersigned
o required supporting documents are complete and provided
Process requests for Velocity onboarding & maintenance for all verified requests within SLA timeline
Liaise with Business Units on clarifications needed
Attend to queries from Business Units on processing status
Escalate issues/anomalies detected immediately to direct Supervisor / Team Lead / Head of Section

C. Key Productivity Indicators (KPIs)

SLA - 100% of requests are processed within agreed SLA
Error Rate - Zero error due to human oversight /error


What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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The longest-established Singapore bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to t...

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