Processing Specialist- Account Services (Contract to end 30 Nov 25)

OCBC Bank; Northeast; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established financial institution is seeking a Processing Specialist to manage customer requests efficiently. This role involves verifying application forms, ensuring compliance with service level agreements, and liaising with various business units. The ideal candidate will have strong attention to detail and excellent communication skills, contributing to a team dedicated to delivering exceptional service. With a focus on professional development and well-being, this position offers a unique opportunity to grow within a supportive environment while shaping the future of banking in Asia.

Benefits

Flexible Benefits

Learning Opportunities

Community Initiatives

Wellbeing Focus

Qualifications

• Experience in processing customer requests in a banking environment.
• Strong attention to detail to ensure accuracy in documentation.

Responsibilities

• Verify application completeness and ensure all details are accurate.
• Process onboarding requests within specified timelines.
• Liaise with business units for clarifications and status updates.

Skills

Attention to Detail

Customer Service

Communication Skills

Education

Bachelor's Degree

Job description

Processing Specialist- Account Services (Contract to end 30 Nov 25)

Location: OCBC Singapore

Apply now

Posted: 14 hours ago | Type: Permanent | Salary: Competitive

About Us

As Singapore's longest established bank since 1932, we are dedicated to helping individuals and businesses achieve their goals through understanding and tailored services. We are transforming into a future-ready organization leveraging technology and creativity, with the strategic goal to be Asia's leading financial services partner for a sustainable future.

Join us to build the bank of the future, innovate in financial services, work in supportive teams, and develop a vibrant career in the community.

Position Details

Office Location: Tampines

Contract Duration: Until 30 Nov 25

Job Purpose

Handle daily processing of customer requests for Velocity Onboarding and Maintenance accurately and promptly.

Core Responsibilities

1. Verify completeness of application/request forms, ensuring all mandatory fields are filled, details are clear, amendments are countersigned, and supporting documents are complete.
2. Process Velocity onboarding & maintenance requests within SLA timelines.
3. Liaise with Business Units for clarifications.
4. Respond to processing status queries from Business Units.
5. Escalate issues or anomalies immediately to Supervisor/Team Lead/Head of Section.

Key Performance Indicators

1. SLA Compliance: 100% requests processed within the agreed timeline.
2. Error Rate: Zero errors due to human oversight.

What We Offer

Competitive salary, flexible benefits, community initiatives, learning and professional development opportunities, and a focus on your wellbeing and growth.

Note: eFinancialCareers is a job board and does not conduct hiring or request payments. Be cautious of suspicious messages and report them to [e-mail]. Verify job offers directly with the hiring company.

Boost Your Career

Discover thousands of opportunities by signing up with eFinancialCareers today.