Processing Specialist- Account Services (Contract Ends 30 Nov 25)

OCBC Bank; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Processing Specialist for Account Services. In this contract role, you will handle the daily processing of customer requests for onboarding and maintenance, ensuring accuracy and timeliness. Your attention to detail and ability to work under pressure will be crucial as you verify application completeness, liaise with business units, and manage queries effectively. This position offers the opportunity to contribute significantly to customer satisfaction and operational efficiency in a dynamic environment. If you thrive in fast-paced settings and enjoy problem-solving, this role is an exciting opportunity for you.

Qualifications

• Proficient in English with strong communication skills.
• Quick typing skills and attention to detail are essential.

Responsibilities

• Verify completeness of customer application/request forms.
• Process requests for Velocity onboarding & maintenance within SLA.

Skills

English Communication

Typing Skills

Attention to Detail

Ability to Work Under Stress

Tools

MS Word

MS Excel

Job description

Job Description - Processing Specialist- Account Services (Contract) (250000C8)

A. Job Purpose

Handle daily processing of customers’ requests for Velocity Onboarding and Maintenance on a timely and accurate basis.

B. Core Functions & Responsibilities

1. Verify completeness of application/request forms from customers to ensure that:
1. All mandatory fields are filled in
2. Details and requirements of requests are clearly stated
3. Amendments on the forms are properly countersigned
4. Required supporting documents are complete and provided
2. Process requests for Velocity onboarding & maintenance for all verified requests within SLA timeline
3. Liaise with Business Units on clarifications needed
4. Attend to queries from Business Units on processing status
5. Escalate issues/anomalies detected immediately to direct Supervisor / Team Lead / Head of Section

C. Key Productivity Indicators (KPIs)

SLA – 100% of requests are processed within agreed SLA
Error Rate – Zero error due to human oversight/error

D. Job Requirements

• Proficient in English, able to communicate with stakeholders clearly
• Quick typing skills and familiar with MS Word, MS Excel
• Fast worker, meticulous, attention to details
• Ability to work under stress
• Flexibility to working overtime if required