Processing Specialist- Account Services (Contract Ends 30 Nov 25)

Processing Specialist- Account Services (Contract)

Office location will be at Tampines.

A. Job Purpose
Handle daily processing of customers' requests for Velocity Onboarding and Maintenance on a timely and accurate basis.

B. Core Functions & Responsibilities

1. Verify completeness of application/request forms from customers to ensure that:
1. all mandatory fields are filled in
2. details and requirements of requests are clearly stated
3. amendments on the forms are properly countersigned
4. required supporting documents are complete and provided
2. Process requests for Velocity onboarding & maintenance for all verified requests within SLA timeline
3. Liaise with Business Units on clarifications needed
4. Attend to queries from Business Units on processing status
5. Escalate issues/anomalies detected immediately to direct Supervisor / Team Lead / Head of Section

C. Key Productivity Indicators (KPIs)

1. SLA - 100% of requests are processed within agreed SLA
2. Error Rate - Zero error due to human oversight/error

Qualifications

Job Requirements

• Proficient in English, able to communicate with stakeholders clearly
• Quick typing skills and familiar with MS Word, MS Excel
• Fast worker, meticulous, attention to details
• Ability to work under stress
• Flexibility to working overtime if required