Process Solution Lead

PIL Pacific International Lines; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Pacific International Lines (PIL) seeks a Process Solution Lead to drive operational transformation across its SAiLORS program. This strategic role focuses on designing efficient processes and collaborating with stakeholders to enhance shipping solutions within a dynamic global framework.

Benefits

Opportunities for professional growth

Dynamic and collaborative work environment

Qualifications

• 8+ years of operational experience in liner shipping or container logistics.
• Experience in business transformation or ERP/system implementations preferred.

Responsibilities

• Lead the transformation of assigned value streams by defining efficient business processes.
• Collaborate with global business process owners to validate designs.

Skills

Problem Solving

Stakeholder Engagement

Business Transformation

Education

Bachelor’s degree in Business, Logistics, or Maritime Studies

Job description

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

The Process Solution Leads are domain experts and change enablers responsible for driving the end-to-end transformation of specific workstreams across the SAiLORS program. Positioned at the intersection of business operations and function design, the role requires deep operational knowledge, stakeholder empathy, and a passion for problem solving and innovation. Process Solution Leads represent key functional areas across the liner shipping ecosystem — including Trade, Commercial, Documentation & Compliance, Terminal Operations, Equipment Management, Agency Functions, and Operational Cost Management. They will lead the redesign and enhancement of critical business processes, working closely with business users, global process owners, and solution delivery teams to ensure the resulting system is efficient, integrated, and future-ready.

Key Responsibilities:

• Lead the transformation of assigned value streams by defining enhanced, efficient, and scalable business processes across modules.
• Represent the needs of the business by deeply understanding functional challenges, exceptions, and improvement opportunities in their domain.
• Partner with the global business process owners and managers to validate design and ensure cross-regional, cross-functional alignment.
• Collaborate with the functional design team to translate process ideas into functional requirements, user stories, and system configurations.
• Lead working sessions and engage directly with global and local users, capturing real-world scenarios, validating prototypes, and managing feedback.
• Ensure processes are aligned with enterprise transformation objectives and support knowledge retention, compliance, and continuity.
• Contribute to documentation, testing, training, and rollout planning from a business-led perspective.
• Serve as a trusted change agent within their domain, promoting innovation and adoption of enhanced processes and tools.

MUST HAVE:

• Bachelor’s degree in Business, Logistics, Maritime Studies, or related discipline.
• 8+ years of operational experience in the liner shipping or container logistics industry, with functional expertise in one or more of the following domains: Trade & Network Planning (including alliances and commercial strategy); Commercial & Documentation (including regulatory compliance); Terminal Operations & Procurement; Equipment Management (assets, repositioning, M&R); Agency Operations & Local Port Processes; and Operations Cost Management
• Experience in business transformation, ERP/system implementation, or process reengineering preferred

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience toPIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.