Process QA Specialist

Pacific Refreshments Pte Ltd (The Coca-Cola Company); Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Pacific Refreshments Pte Ltd (The Coca-Cola Company) seeks an experienced Quality Assurance professional at our Tuas plant in Singapore. You will lead QA activities, ensure GMP/ISO/KORE compliance, and drive improvements across production and packaging.

Responsibilities include establishing robust quality systems, supporting internal audits, and collaborating with cross-functional teams to protect product integrity and regulatory compliance across our concentrate manufacturing operations.

Qualifications

• Minimum 5 years in QA in food/beverage/pharma industries.
• Familiar with ISO and food safety quality systems; KORE exposure preferred.
• Strong GMP experience and problem-solving skills.
• Knowledge of local food laws/regulations and packaging materials.

Responsibilities

• Lead Quality Assurance activities ensuring compliance with KORE, ISO and GMP standards.
• Train Associates on Quality monitoring aspects and process controls.
• Validate processes and equipment and monitor GMP adherence.
• Audit, review and improve the Quality Management System and internal processes.

Skills

Quality Assurance

GMP

ISO

KORE

Problem Solving

Project Management

Communication

Data Analysis

Education

Bachelor's in Food Science/Ceramics/C Chemistry or related

Tools

Excel

QA/QC Software

Job description

Based in Tuas, Singapore

About Us

Pacific Refreshments Pte Ltd (The Coca-Cola Company) is a strategic concentrate manufacturing plant in Asia. We are an export facility, specializing in the manufacturing of concentrates and beverage bases, with a complex portfolio, supporting the ASEAN, South Pacific and Southwest Asia business units. We are on a journey of growth - having completed the construction and expansion of our site towards doubling our manufacturing capacity in recent years. We have also embarked on our digital transformation journey, striving to be the Lighthouse for the Consumer Products Supply (CPS) plants in Asia and to be a leader in digital transformation.

Pacific Refreshments Pte Ltd is a winner of the ‘2020 HR Asia Best Companies to Work For’ Award.

Position Overview

• Build a Total Quality Management culture by driving/developing the capabilities of the Associates on Quality aspects on the job and to evaluate process/equipment capabilities through the Validations and Process Monitoring.

• Ensure manufacturing processes/process quality activities are followed in compliance with KORE & ISO, GMP and local regulation requirements by developing & providing SOP’s for plant processes and timely technical support and decision on the quality problem, observation to protect product’s integrity and specification and final disposition of customer complains/feedback.

• Establish and maintain an effective, governed and documented system for all company processes, which is integrated compliant to its entire applicable standard references and capable of meeting company requirements continually.

• Evaluate new packaging material and ensure the packaging fitness for use and handling of all packing material documentation which is part of quality system.

What You’ll Do For Us:

Process Quality Activities:

• Ensure plant’s operations continue keeping pace with new KORE requirements, regulations, quality management methods and industry best practices.

• Regular conduct the risk assessment for plant key processes to mitigate the risk of failure to deliver Quality product.

• Ensure that quality is built into the process by training Associates on Quality monitoring aspects.

• Validate equipment and processes, routinely monitoring and adherence to Good Manufacturing Practices of the highest standard.

• Create a technical library/database by compiling in an easy retrieval system all the technical information available in the plant post-commissioning and compiling the validation reports generated as a result of the Validation Master Plan implementation.

• Ensure all manufacturing instructions (SMI) are followed by production effectively.

• Organize and support plant’s associates to use the problem solving tools for root-cause analysis and action plans to eliminate the recurrence of quality issue

• Support Corrective/Preventive actions of PDR, TDQ, and analysis of manufacturing problems.

• Perform process validations and process capability studies to ensure the performance of production equipment meet KORE requirements and required actions are implemented if there is any deficiency

• Approve manufacturing equipment for use after maintenance (calibration, maintenance, etc).

• Assess existing processes/operations to seek the possibility to eliminate non-value activities by adopting OE concept and methodology

• To review the completed analysis report against KO requirements and documents relating to food regulation for auxiliary material / processing aid to authorize the supplier finally

Plant GMP / Security Program

• Routinely monitoring and adherence to Good Manufacturing Practices of the highest standard and ensure plant’s security program are in-placed effective.

• Follow-up on the execution of the GMP programs in both general facilities by outsourced service contractor and manufacturing area by direct GMP housekeepers

• Management of the pest control and housekeeping program by monitoring & evaluating the service performance (contractors), controlling, and monitoring the housekeepers’ performance inside the manufacturing area to ensure total compliance with GMP standards.

Management System

• Lead change management processes related to quality, food safety, manufacturing operations to ensure effective implementation, compliance and stakeholder alignment.

• Implement Quality requirements (KORE and ISO) and provide suggestions and recommendations for improvement based on food/pharmaceutical industry’s experience.

• Support implementation, assessment and improvement of Quality and Food Safety Management System.

• Support internal auditor team of quality system and actively participate the scheduled internal audit to continuous improve/upgrade plant’s quality system and operations.

• Manage key programs for the Integrated Management System to ensure the compliance of ISOs and KORE requirements

New Packaging development and routine incoming inspection

• Work with Asia packaging specialist to develop new packaging suppliers to meet the increased volume and introduced new process/equipment.

• Continuously optimize packaging material to improve the plant’s performance on TDQ and OTIF and ensure the packaging material meet our spec prior to use.

• Collate packaging information to ensure completeness and accuracy in PICASSO and related databases.

Qualifications & Requirements:

• Minimum experience is 5 years prior experience in quality assurance role in a food/beverage or pharmaceutical industry.

• Familiar with ISO and Food Safety Quality System, understand KORE requirements will be preferred.

• Knowledge of concentrate manufacturing and quality system, project management experience; strong GMP experience, problem solving skills. strategic-thinking, planning, organizing and executing skills.

• Knowledge of local food laws/regulations.

What We Can Do For You:

• Gaining exposure to company growth and digitization strategies

• Project management

• On-site activities inside a beverage plant and getting to work with a highly empowered and agile team.

If this sounds like something you're interested to explore further, we look forward to meeting you in our Happiness Factory!