Process Manager

TOSS-EX PR PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading business process consultancy in Singapore is seeking an experienced Process Improvement Manager to lead and document new business processes. You will work closely with senior management to identify opportunities for improvement, integrating operational excellence programs using Lean and Six Sigma methodologies. The ideal candidate has a Bachelor's degree, at least 10 years of experience in process improvement, and strong analytical skills.

Qualifications

• Minimum 10 years of experience in process improvement or business excellence.
• Hands-on experience using Microsoft Visio.
• Lean, Six Sigma, and Business Process Management training required.

Responsibilities

• Support various business functions in establishing and documenting new processes.
• Oversee implementation of new business processes.
• Identify and lead process improvement projects.

Skills

Project management skills

Analytical and troubleshooting skills

Communication skills

Process improvement methodologies knowledge

Education

Bachelor’s degree in business management, process control management, or engineering

Tools

Microsoft Visio

Job description

• Support various business functions in establishing and documenting new processes.

• Maintaining and updating centralized process and product document library as per QMS methodology for easy access & reference

• Overseeing the implementation of new business processes

• Be responsible to lead and deliver project/ program goals defined by the Sr. Management from time to time.

• Set up a robust governance mechanism to ensure that checks and progress reviewed are conducted as scheduled.

• Identify and lead process improvement projects that support strategic imperatives through use of Lean Six Sigma methodology

• Work closely with senior management to identify process improvement opportunities from time to time, within any area of the company.

• Work closely with senior management to establish and deploy operational excellence program that integrates Lean and Six Sigma methodology. Ensure transformations are fully integrated into the organization.

• Identify and highlight improvement projects towards improving quality, cost, productivity, and cycle time by reducing waste, rework, etc. resulting in significant business improvement and customer satisfaction.

• Carry out short to medium term travel to support other office when require

For you to be successful…

Minimum 10 years of experience in process improvement or business excellence function

Strong project management skills- ability to handle multiple projects having unstructured scoping.

Excellent analytical and troubleshooting skills.

Exceptional written and verbal communication skills.

Readiness to work across geographies and occasional travel, if required

You will require the following qualifications and skills

Bachelor’s degree in business management, process control management, or engineering is required.

Hands on working experience of using tools like Microsoft Visio is a must

Lean, Six Sigma (LSS) and Business Process Management trained

Thorough knowledge of QMS, ISO 9001 and SOP documentation.

Good knowledge of process improvement methodologies, like Lean, Six Sigma, 8D, RCA, etc.

Some working experience in Operations and Finance processes would be an added advantage

Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome.

Experience in delivering training programs on Quality and Process Improvement will be preferred.

Excellent analytical skills: Review and provide direction on projects/ programs (Data driven approach)

Report and procedure writing skills.