Process Business Analyst

RGP Asia Pacific; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

A consulting firm is looking for a Process Business Analyst to enhance HR Target Operating Models and Shared Services Centers. The ideal candidate will have robust analytical capabilities and experience in optimizing business processes. Collaboration with cross-functional teams and ensuring alignment with industry best practices are key aspects of this role. This 9–12-month hybrid role is designed for someone with a strong background in business analysis, especially in HR-focused environments.

Qualifications

• Experience in business process analysis within HR or Shared Services.
• Strong analytical, problem-solving, and documentation skills required.
• Ability to work collaboratively in a hybrid setup.

Responsibilities

• Support design and implementation of HR TOM and SSC activities.
• Analyze processes, systems, and data to ensure optimal solution designs.
• Liaise with stakeholders for alignment and buy-in.

Skills

Analytical skills

Problem-solving

Documentation skills

Communication skills

Stakeholder engagement

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Human Resources

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Information Systems

Tools

ERP Systems

HR Software

Human Resources Information Systems (HRIS)

Job description

Job Title: Process Business Analyst

Work Arrangement: Hybrid (up to 4 days onsite)

Contract Duration: 9–12 Months

Start Date: Early to Mid-August

JOB SUMMARY

We are seeking a highly analytical and solutions-oriented Process Business Analyst to support the design and implementation of HR Target Operating Models (TOM) and Shared Services Centers (SSC). This role will play a critical part in analyzing key business processes, identifying opportunities for improvement, and ensuring that implemented solutions align with industry best practices and organizational goals.

KEY RESPONSIBILITIES

• Provide hands-on support in the execution of HR TOM and SSC design and implementation activities.
• Analyze current processes, systems, and data to ensure business requirements are accurately captured and translated into optimal solution designs.
• Collaborate with cross-functional teams to identify pain points and recommend process improvements.
• Ensure that proposed solutions align with leading business process practices and meet organizational objectives.
• Support the documentation of business processes and requirements.
• Liaise with stakeholders to ensure alignment and buy-in across functions.

Role Focus Areas

• Business Analysis
• Business Process Design
• Business Process Improvement
• Business Requirements Gathering
• Shared Services Development and Support

Tools & Systems

• Enterprise Resource Planning (ERP) Systems
• HR Software
• Human Resources Information Systems (HRIS)

QUALIFICATIONS

• A bachelor’s degree in Business Administration, Human Resources, Industrial Engineering, Information Systems, or a related field is required
• Proven experience in business process analysis, preferably within HR or Shared Services environments
• Strong analytical, problem-solving, and documentation skills
• Experience with ERP and HR systems
• Ability to work collaboratively in a hybrid setup
• Excellent communication and stakeholder engagement skills
• Amenable to a 9–12-month contractual role