Process Assistant

AMAZON ASIA-PACIFIC HOLDINGS PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading e-commerce company in Singapore is seeking a Team Lead to join their Fulfillment Center. The role involves managing departmental duties, ensuring compliance, and supporting associates in achieving performance goals. Candidates must have a high school diploma, be able to work flexible shifts, and possess strong leadership and communication skills. This position offers the chance to be part of a dynamic team in a fast-paced environment.

Qualifications

• Ability to work a flexible schedule, including weekends and holidays.
• Must be able to lift up to 49 pounds and stand/walk for up to 12 hours.
• 1+ years experience with Microsoft Office products.

Responsibilities

• Support daily management of department duties.
• Track and report labor hours.
• Provide coverage for Area Managers.

Skills

Team leadership

Communication skills

Problem-solving

Safety awareness

Education

High school or equivalent

Tools

Microsoft Office

Job description

Are you ready to champion customer service, Amazon style?

Are you up for creating solutions and solving tomorrow’s problems today?

Then we have an opportunity just for you!

We’re looking for Team Leads (Process Assistants) to join our dynamic Fulfillment Center. Our Fulfillment Centers are at the heart of Amazon’s rapidly growing Operations network: they’re where we manage our fast-moving inventory.

They’re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today. In these facilities we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.

The Team Lead will be assigned to the Area Manager, and will hold responsibilities specific to the different Fulfillment Center areas.

Key Responsibilities:

• Support and work in the department as required
• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
• Providing vacation coverage for Area Managers
• Providing policy follow-up, attendance tracking (duties do not extend to discipline)
• Tracking and reporting of labor hours
• Assisting the floor as an associate resource, training associates and verifying SOP compliance
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance
• Participating in Operational Excellence initiatives in some capacity
• Filling in as needed with production duties
• Fully understanding workflow and daily production goals
• Reviewing and updating SOP as required
• Assisting in keeping work area clean and organized
• Identifying and addressing safety hazards within the work area
• Coaching associates to work safely at all times
• Participating in safety initiatives
• Referring all job injuries immediately to Area Manager

**Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs**

Basic qualifications:

• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• 1+ years of Microsoft Office products and applications experience

Preferred qualifications:

• 3+ years experience in a warehouse environment.