Privilege Banking Assistant — Client Service & Admin

UOB; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore seeks an attentive bilingual administrative professional to support Privilege Banking client servicing. You will handle internal and external enquiries, perform document processing and ensure compliance with bank policies.

Daily tasks include EWF scanning, mail handling, and courier coordination. The role requires English and Chinese proficiency, basic Excel and Word skills, and a detail-oriented, responsible approach.

Qualifications

• Conversant in both English and Chinese.
• Basic knowledge on Excel and Words.
• Responsible.
• Detailed.

Responsibilities

• Attend to both internal and external enquiries.
• Deliver superior client servicing and contribute to the overall Privilege Banking customer service experience.
• Perform voice log verifications on financial/monetary transactions.
• Administrative, and documentation support as required.
• Ensure compliance with bank’s policies & procedures.
• EWF scanning + EOD reconciliation - estimated daily volume 1,200 documents.
• Batching of trade related documents.
• Batching of forms i.e. account opening doc, customers' request requests etc.
• Courier - Prepare docs to send out + assist SCAs to key in courier request.
• W8BEN follow through.
• Bringing physical forms to PBCs for processing.
• Manage Inward and outward mail bags (review documents content).
• Order stationary.
• General filing.
• Open letter boxes.
• Documents Archival Bulk document retrieval from EWF for audit / investigation related purpose.
• Ad hoc project.
• Any other misc.

Skills

English & Chinese

Excel

Word

Job description

1011 United Overseas Bank Ltd in Singapore seeks an attentive bilingual administrative professional to support Privilege Banking client servicing. You will handle internal and external enquiries, perform document processing and ensure compliance with bank policies.

Daily tasks include EWF scanning, mail handling, and courier coordination. The role requires English and Chinese proficiency, basic Excel and Word skills, and a detail-oriented, responsible approach.