Private Bank Singapore Operations Lead

Barclays Business Banking; Singapore; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Private Bank Operations Lead to enhance service delivery and oversight of Private Banking Operations in Singapore. This pivotal role involves managing client lifecycle and investment operations while ensuring compliance with regulatory standards. You will lead a team, develop KPIs, and drive process improvements, all while fostering a culture of feedback and collaboration. If you possess strong leadership skills and a deep understanding of risk management, this opportunity offers the chance to make a significant impact in a dynamic banking environment.

Qualifications

• Strong understanding of Private Investment Banking and operations.
• Experience in managing risk and compliance initiatives.

Responsibilities

• Manage operations and maintain processes for Private Banking.
• Collaborate with internal and external stakeholders to align with objectives.

Skills

Private Investment Banking

Risk & Control frameworks

Client lifecycle management

Investment operations

Credit operations

Fluency in Mandarin

Fluency in Bahasa Indonesia

Job description

As a Private Bank Operations Lead in the Barclays’ Operations team, you will play a crucial role in supporting the growth of the Private Banking Business in Singapore with service delivery and oversight of the Private Banking Operations functions; effectively managing and maintaining processes, control and risk management and compliance with MAS regulations, sitting within Barclays Execution Services (BX), providing services to Private Bank and Wealth Management (PBWM).

You should possess an exceptionally strong understanding of Private Investment Banking, working and leading within an operations environment. You will have accountability for client lifecycle management, investment operations, and credit operations service performance. The role holder will be a Material Risk Personal (MRP) and therefore requires experience of Risk & Control frameworks. You will have direct line accountability for 4 operations colleagues. Fluency in Mandarin and/or Bahasa Indonesia will be a plus as the portfolio covers Greater China and Indonesia stakeholders, where language proficiency will help influence the function's direction, aligning with strategic and tactical priorities.

Regulated Role

This role is regulated by the Monetary Authority of Singapore (MAS).

You may be assessed on key critical skills relevant for success, including technical and interpersonal skills.

Barclays is required by law to confirm that you have the legal right to work in any role you apply for. If you currently hold a work visa sponsored by Barclays, or require sponsorship, you must declare this during your application. Sponsored visas are specific to roles and entities, and any changes must be reviewed. Ensure you are working on the correct visa at all times. Failure to disclose visa status or legal right to work may result in withdrawal of your application or employment offer.

Purpose of the role

To manage operations within a business area, maintaining processes, risk management initiatives, and compliance with relevant regulators.

Accountabilities

1. Identify trends and opportunities to improve areas and develop new processes through monitoring and analyzing operational data and performance metrics.
2. Manage operations for a business area, promoting efficient processes, risk management, and compliance initiatives to support bank operations.
3. Collaborate with internal stakeholders (business leaders, project managers, SMEs) and external stakeholders (vendors, service providers) to support business operations and align with the bank's objectives and SLAs.
4. Manage operational professionals, providing guidance, coaching, and support to enhance delivery quality.
5. Develop and manage KPIs to measure operational effectiveness, utilizing data and technology to identify improvement areas.
6. Ensure compliance with all regulatory requirements and internal policies related to customer experience.
7. Create a safe environment for colleagues to speak up, actively encouraging feedback to focus on the right areas.
8. Work closely with HR to implement retention initiatives and manage attrition.

Vice President Expectations

• Contribute to or set strategy, drive requirements, and recommend changes. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements; escalate breaches.
• If managing a team, define roles and responsibilities, plan for future needs, counsel on performance, and contribute to pay decisions. Lead specialists, influence operations, and ensure strategic and tactical alignment while balancing goals and budgets.
• Demonstrate leadership behaviours: Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others.
• For individual contributors, serve as a subject matter expert, guide technical direction, lead multi-year assignments, and mentor less experienced staff.
• Advise senior stakeholders on functional and cross-functional impacts and alignment.
• Manage and mitigate risks, reinforce controls, and support governance.
• Show leadership and accountability in risk management and control strengthening.
• Understand organizational functions to contribute to business goals.
• Collaborate with other support areas to stay aligned with business activities and strategies.
• Develop solutions based on complex analysis, research, and innovative thinking.
• Build trusting relationships with internal and external stakeholders, using influencing and negotiating skills to achieve objectives.

All colleagues are expected to embody Barclays Values—Respect, Integrity, Service, Excellence, and Stewardship—and the Barclays Mindset—Empower, Challenge, and Drive—reflecting our moral compass and operating principles.