Private Bank Singapore Operations Lead

As a Private Bank Operations Lead in the Barclays’ Operations team, you will play a crucial role in supporting the growth of the Private Banking Business in Singapore with service delivery and oversight of the Private Banking Operations functions; effectively managing and maintaining processes, control and risk management and compliance with MAS regulations, sitting within Barclays Execution Services (BX), providing services to Private Bank and Wealth Management (PBWM). You should possess an exceptionally strong understanding of Private Investment Banking, working and leading within an operations environment. You will have accountability for Client Lifecycle Management, Investment Operations and Credit Operations service performance. The role holder will be a Material Risk Personal (MRP) and therefore requires experience of Risk & Control frameworks. You will have direct line accountability for 4 Operations colleagues. Fluency in Mandarin and/or Bahasa Indonesia language will be a plus as the portfolio covers Greater China and Indonesia stakeholders where a proficiency of the language will help influence the direction of the function, in alignment with strategic as well as tactical priorities.

Regulated Role

This role is regulated by the Monetary Authority of Singapore (MAS).

You may be assessed on key critical skills relevant for the success of the role including job-specific technical skills and interpersonal skills.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

Accountabilities

1. Identification of trends and opportunities to improve areas and develop new processes and procedures through the monitoring and analysis of operation data and performance metrics.
2. Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
3. Collaboration with internal stakeholders (including business leaders, project managers and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
4. Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
5. Management and development of KPIs to measure the effectiveness of operation functions, utilizing data and technology to support the identification of areas that require improvement.
6. Compliance with all regulatory requirements and internal policies related to customer experience.
7. Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
8. Management of attrition by working closely with HR in implementing retention initiatives for the workforce.

Vice President Expectations

1. To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.
2. If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes.
3. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
4. For an individual contributor, they will be a subject matter expert within their own discipline and will guide technical direction.
5. Advise key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment.
6. Manage and mitigate risks through assessment, in support of the control and governance agenda.
7. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
8. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
9. Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategies.
10. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives.
11. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders to accomplish key business objectives.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.