Principal Technology Consultant - Core Business Workflows

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology firm in Singapore is seeking a highly skilled Principal Technical Consultant to configure the ServiceNow Platform, drive customer engagements, and utilize AI in enhancing workflows. The ideal candidate has over 10 years of experience in professional services, outstanding problem-solving skills, and is capable of mentoring others. This role requires the ability to travel up to 50% and relevant ServiceNow certifications.

Qualifications

• 10+ years experience in a professional services organization.
• Ability to travel up to 50%.
• ServiceNow certifications in aligned workflow.

Responsibilities

• Configure ServiceNow Platform for customer outcomes.
• Lead workshops to assess and establish processes.
• Advance ServiceNow Core Business Workflows solutions.

Skills

AI integration in work processes

Creative problem-solving

Team building and mentoring

Education

Equivalent education/experience in professional services

Tools

ServiceNow Platform

Job description

What you get to do in this role:

The Expert Services Principal Technical Consultant is responsible configuring ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes. The Principal Technical Consultant is the functional and technical expert in customer engagements.

• Apply ServiceNow knowledge and Core Business Workflows (formerly Employee Workflows) domain expertise in customer engagements to provide optimum workflows.
• Participate and sometimes lead workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow Core Business Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Act as a technical lead on any engagement
• Developing solutions specific to user requirements gathered in workshops.
• Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.
• Maintain skills / certifications on HRSD (Human Resources Service Delivery) and/or FSC (Finance and Supply Chain) and/or WSD (Workplace Service Delivery) and/or LSD (Legal Service Delivery) for Core Business Workflows (formerly Employee Workflows).

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Industry domain expertise in Government, Public Services, Financial Services, Healthcare
• Creative with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Proven team builder with the ability to mentor and develop talent
• ServiceNow certifications in aligned workflow