Principal Presales Enterprise Architect (Telco)

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A tech solutions company in Singapore seeks an Enterprise Architect to engage with executive leaders in the telecommunications sector. The role requires 15+ years of tech experience, including 5+ in telecommunications, and will involve translating complex challenges into innovative ServiceNow solutions. Strong communication skills and deep knowledge of Telco operations are key. This position offers the chance to lead strategic initiatives and deliver workshops tailored for the industry.

Qualifications

• 15+ years of technology experience, including 5+ years in telecommunications.
• Strong knowledge of Telco business models and operations.
• Proven ability to influence Telco executives.

Responsibilities

• Engage with Telco CIOs and CTOs to define platform strategies.
• Translate network challenges into innovative ServiceNow solutions.
• Lead architecture and design engagements for telecom providers.

Skills

Telecommunications industry knowledge

Strong communication skills

Cloud-based platforms

SaaS architectures

AI/ML understanding

Tools

ServiceNow

Salesforce

Oracle

Job description

ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

What you get to do in this role:

• Engage with Telco CIOs, CTOs, enterprise architects, and business leaders to define platform strategies aligned with their digital priorities, such as BSS/OSS modernization, 5G rollout, NOC/SOC automation, and AI-driven service operations.
• Translate complex network and operational challenges into innovative ServiceNow solutions across domains such as IT, customer operations, network operations, field services, and partner ecosystems.
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of large telecommunications providers throughTM Forum-aligned architecture models
  Network and IT service management unification
  Customer experience transformation
  Autonomous Network Ops - experience with strategy build and execution
  Support strategic initiatives such as telecom-specific use case development, industry solution design, and joint innovation programs.
• Collaborate across pre-sales, product management, and industry go-to-market teams to shape and deliver Telco reference architectures and platform roadmaps.
• Deliver workshops and strategic sessions tailored for Telco-specific challenges and maturity models (e.g., eTOM, Open Digital Architecture).
• Contribute to the development of telecom industry whitepapers, demos, PoCs, and value frameworks.

Qualifications

In order to be successful in this role, we need someone who has:

• 15+ years of technology experience, including 5+ years in the telecommunications industry, ideally in pre-sales, architecture, consulting, or technology strategy roles.
• Strong knowledge of Telco business models, operations, and architecture frameworks, such as TM Forum ODA
• Experience in delivering TM Forum Catalyst Project/s
• Proven ability to influence Telco executives and technical stakeholders by articulating industry-specific value propositions and transformational outcomes.
• Deep understanding of cloud-based platforms, SaaS architectures, and emerging technologies such as AI/ML, 5G, edge computing, and network automation.
• Hands-on experience mapping Telco use cases to platform capabilities, such as:Product Catalog, pricing & entitlements
  Customer onboarding, activation & service orchestration
  Partner ecosystem integration & supply chain workflows
  Digital field service & workforce optimization
• Experience with enterprise integration, data modeling, APIs, and microservices across hybrid technology landscapes.
• Familiarity with ServiceNow or similar platforms (e.g., Salesforce, Oracle, Amdocs) preferred.
• Strong communication and storytelling skills with the ability to translate technical solutions into executive-level business value narratives.