Principal Outbound Product Manager

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading software company in Singapore is seeking a Principal Outbound Product Manager to manage Telecom product releases. This strategic role involves working closely with customers to drive adoption and gather insights. The ideal candidate will have over 12 years of experience, including significant expertise in the telecommunications industry and strong customer-centric skills.

Qualifications

• 12 -15+ years of total experience including 5+ years in customer-facing roles.
• 10+ years of experience in the telecommunication industry.
• Experience launching and scaling adoption of emerging technologies.

Responsibilities

• Develop a deep understanding of Telecom and Media customers.
• Guide the adoption of our Telecom and Media products.
• Serve as an advocate for the Voice of the Customer.

Skills

Customer-centric approach

Excellent communication skills

Problem-solving skills

Experience in telecommunications

Job description

The Team

The Telecom and Media Outbound Product Management team is responsible for all outbound GTM and commercial aspects of the ServiceNow Telecom and Media portfolio. We collaborate closely with multiple cross-functional teams (e.g., marketing, sales, solution consulting, pricing strategy, and operations, customer outcomes, product success, training, and certification, etc.).

The Role

ServiceNow is looking for a Principal Outbound Product Manager to manage our Telecom product releases and guide customer adoption initiatives for our Teleco and Media offerings. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy.

You’ll collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights that shape the future of our products. This is a strategic, hands-on role with significant visibility and impact across the organization.

You’ll have the opportunity to shape the next wave of enterprise AI, working with passionate teams and forward-thinking customers. Help us drive meaningful innovation while ensuring ServiceNow continues to be a frontrunner in AI-powered workflow transformation.

What You'll Do

• Develop a deep understanding of our Telecom and Media customers, their use cases, obstacles, and goals.
• Guide and support the adoption of our Telecom and Media products across high-impact accounts.
• Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and management teams.
• Guide early access programs to gather feedback and validate new product capabilities.
• Create technical enablement and adoption content that highlights product value.
• Conduct onboarding and enablement sessions to scale adoption across customers and partners.
• Manage community engagement and create content that drives interest and success.
• Collaborate with pundits, partners, and pacemakers to share ServiceNow’s vision.

Qualifications

To succeed in this role you have

• 12 -15+ years of total experience, including 5+ years in customer-facing roles (e.g., product management, technical consulting, presales, or business development).
• 10+ years of experience in the telecommunication industry.
• Experience with Telecom BSS and OSS software including CRM, CPQ, Order Management, Network Inventory, and Service Assurance
• Willingness to become an expert in our products including hands-on demonstrations and configuration
• Experience launching and scaling adoption of emerging technologies in enterprise environments.
• Strong sense of accountability, with the ability to influence, guide, and execute effectively.
• Action-oriented mindset and motivation to deliver impactful outcomes.
• Proven ability to collaborate across diverse, cross-functional teams.
• Customer-centric approach with strong problem-solving skills.
• Excellent written and verbal communication, including the ability to convey technical concepts to varied audiences.