Principal Mgr/Snr Mgr/Manager, Corp Comms & Service Quality

Government Technology Agency (GovTech); Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

GovTech is seeking an experienced Communications Officer to develop and implement strategies that raise public awareness of health products regulations and agency initiatives. You will lead media relations, content creation, and public education projects while coordinating with internal and external stakeholders.

You will monitor media, analyse data, and provide strategic counsel to senior management on reputation and risks.

Qualifications

• 4–10 years' experience in corporate communications or public relations.
• Experience in healthcare sector communications is a plus.
• Ability to craft media releases and manage crises.

Responsibilities

• Develop and implement communication strategies to raise awareness of policies and HSA initiatives.
• Review and disseminate daily media monitoring reports and handle media requests.
• Draft and disseminate media releases and analyse media coverage.
• Advise senior management on reputational risk and communications opportunities.

Skills

Media relations

Stakeholder management

Project management

Analytical skills

Public relations

Autonomous working

Education

Mass communications degree

Social media degree

Job description

[What the role is]The officer will develop and implement communication strategies to increase public’s awareness of HSA’s policies, programmes and initiatives, and to enhance HSA’s profile, particularly in health products regulation. The officer will also be involved in research and sensing, and public education projects. Other responsibilities will include: review anddissemination of daily media reports, content creation and planning, and data analysis.[What you will be working on]The officer will oversee and handle the following key areas of work:1. Media, issue and crisis managementDevelop and implement communication strategies to increase awareness of HSA’s policies, programmes and initiatives particularly on health products regulation, and to enhance HSA’s profileDevelop and implement complementary marketing and digital/online communications strategiesHandle media and publicity requestsDraft and disseminate media releasesAnalyse media reportsEnsure accurate representation of HSA in other agencies’ media and social media contentAssist with crisis communicationsProvide strategic counsel to senior management on public relations opportunities, reputation management and potential communications risks2. Projects involving research and sensing, consumer education and stakeholder engagementResearch and sensing - Gather data, sentiments and behaviours to guide and formulate communications strategiesConsumer education - Work closely with key stakeholders to create and shape content and strategies for consumer educationBuild and maintain strong relationships with key stakeholders, including media representatives, industry partners, government agencies, and internal departments to facilitate effective communication channels3. Media monitoring and recordingReview and disseminate daily media monitoring reportsRecord news articles in media repositoryExtract and compile media figures as required for analysis[What we are looking for]The officer should possess 4 to 10 years’ experience in Corporate Communications or Public Relations, along with the following competencies:Core Skills:Excellent written and verbal communication skills, with experience in crafting media releases and social media contentEffective stakeholder management capabilities, with ability to engage across all organisational levels, including C-suite executives and external partnersStrong project management skills with ability to multi task to deliver high-quality outcomes under tight deadlinesAnalytical skills for data interpretation and report productionThe officer should also be self-directed and results-oriented, capable of working autonomously with minimal oversight. Prior experience in healthcare sector communications and/or government agency environments, or Tertiary degree in mass communications or social media, would be advantageous.