Principal Lead- Service Now ITSM Consultant

Ameriprise India; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A global financial planning firm is seeking a Principal Lead- Service Now ITSM Consultant to drive the strategy and configuration of the ServiceNow platform. You will collaborate with various stakeholders to ensure user-centric solutions that align with enterprise service management goals. Ideal candidates will have expertise in ITSM, proven communication skills, and a proactive approach to continuous improvement. Competitive compensation and a collaborative work culture await.

Qualifications

• Experience as a ServiceNow ITSM Product Owner with solid skills in configuration and improvement.
• Ability to collaborate across IT, business units, and external partners effectively.
• Strong experience in defining user stories and managing changes.

Responsibilities

• Lead the design and implementation of ITSM based on business needs.
• Manage product releases and coordinate with development teams.
• Engage stakeholders through effective communication and updates.

Skills

Problem Management

Service Request Management

Analytical skills

Communication skills

ITSM processes

ServiceNow ITSM modules

Tools

ServiceNow

ITIL frameworks

SAP S4HANA

Job description

Principal Lead- Service Now ITSM Consultant

You are an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in the IT Service Management (ITSM) module. Your role is pivotal in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform, leading the strategy, roadmap, and execution of the ServiceNow ITSM platform. Collaborating closely with stakeholders across IT, business units, and external partners is essential to deliver scalable, user-centric solutions aligning with enterprise service management goals.Your responsibilities include:Strategic Planning:- Collaborating with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.- Developing and maintaining a roadmap for ITSM, ensuring alignment with organizational goals and industry best practices.Module Configuration and Customization:- Leading the design and implementation of ITSM, including configuration, customization, and integration with other systems.- Staying updated on ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience.User Story Definition and Prioritization:- Working closely with business units to gather requirements and define user stories for enhancements and new features.- Prioritizing backlog items based on business value, strategic goals, and user needs.Cross-functional Collaboration:- Collaborating with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs.- Functioning as a liaison between technical teams and end-users to facilitate effective communication and understanding.Change Management:- Implementing effective change management strategies to ensure smooth adoption of new features and processes.- Providing training and documentation for end-users to maximize platform utilization.Release Planning and Execution:- Planning and managing product releases, coordinating with development, testing, and deployment teams.- Monitoring release progress and resolving any roadblocks or issues during implementation.User Acceptance Testing (UAT):- Defining clear acceptance criteria for user stories and working closely with ServiceNow teams to ensure comprehensive testing.- Coordinating and supporting user acceptance testing, gathering feedback and ensuring the solution meets business needs.Continuous Improvement:- Proactively identifying opportunities for process improvements, user experience enhancements, and efficiency gains.- Staying up to date with ServiceNow platform capabilities and industry best practices.Stakeholder Engagement and Communication:- Communicating project statuses, updates, and progress to stakeholders at various levels of the organization.- Addressing questions, concerns, and feedback to ensure alignment and transparency.Vendor Management:- Managing relationships with ServiceNow vendors and staying informed about platform updates, releases, and best practices.- Evaluating and recommending third-party applications or integrations to enhance the platform.Join Ameriprise India LLP, a U.S.-based financial planning company headquartered in Minneapolis with a global presence, providing client-based financial solutions for 125 years. Be part of an inclusive, collaborative culture rewarding contributions and working with talented individuals who share your passion for great work. You'll have opportunities to make a difference in your community and create a career at Ameriprise India LLP.,

• Job Tags manual testing, service now, user acceptance testing

Sign-in & see how your skills match this job

• Principal Lead- Service Now ITSM Consultant

Find Your perfect Job

Sign-in & Get noticed by top recruiters and get hired fast

Problem Management, Service Request Management, Analytical skills, Communication skills, Data analysis,ITSM processes, ServiceNow ITSM modules, KPIs, ITIL frameworks, ServiceNow ITSM modules, Problemsolving skills, Process improvement methodologies, Reporting skills

Solution Design,ServiceNow ITSM implementation, ITIL v3v4 frameworks, Technical Configuration, ServiceNow platform components, Workflows, Flow Designer, Script Includes, Client Scripts, UI Policies

User acceptance testing, Data migration, IT service management, Scripting languages, Integration, Reports analysis,ServiceNow platform, ITOM modules, Discovery, Service Mapping, Observability, ServiceNow workflows, ServiceNow forms, ServiceNow objects, ServiceNow modules configuration, Reports , dashboards creation, Data integrations, Audits preparation

MRP, Inventory Management, Costing, Data Migration, User Acceptance Testing, MM, PP, SD, Procurement, Production Planning, Quality Assurance, Stakeholder Management, Agile Methodologies,SAP Functional Consultant, SAP S4HANA, Manufacturing Industry Knowledge, ERP Solutions, Crossfunctional Collaboration, FICO, RootCause Analysis

Problem Management, Service Request Management, Analytical skills, Communication skills, Data analysis,ITSM processes, ServiceNow ITSM modules, KPIs, ITIL frameworks, ServiceNow ITSM modules, Problemsolving skills, Process improvement methodologies, Reporting skills

Solution Design,ServiceNow ITSM implementation, ITIL v3v4 frameworks, Technical Configuration, ServiceNow platform components, Workflows, Flow Designer, Script Includes, Client Scripts, UI Policies

User acceptance testing, Data migration, IT service management, Scripting languages, Integration, Reports analysis,ServiceNow platform, ITOM modules, Discovery, Service Mapping, Observability, ServiceNow workflows, ServiceNow forms, ServiceNow objects, ServiceNow modules configuration, Reports , dashboards creation, Data integrations, Audits preparation

MRP, Inventory Management, Costing, Data Migration, User Acceptance Testing, MM, PP, SD, Procurement, Production Planning, Quality Assurance, Stakeholder Management, Agile Methodologies,SAP Functional Consultant, SAP S4HANA, Manufacturing Industry Knowledge, ERP Solutions, Crossfunctional Collaboration, FICO, RootCause Analysis