Primary Care Coordinator, Central-North Primary Care Network

Principal Responsibilities:

Administrative Duties

• Support in Healthier SG-related work at general practitioners (GP) clinics.
• Work closely with GPs for PCN and Healthier SG (HSG) enrolment.
• Liaise with the service providers in arranging annual eye and foot screening appointments for patients with diabetes in a GP clinic.
• Provide administrative support to GPs when patients need referral to community and social partners for certain services such as day care, home care services etc.
• Track and submit monthly eye and foot screening reports.
• Liaise with Clinic Assistants to ensure patients adhere to their scheduled follow-up visits, blood tests and screenings and track defaulters.
• Extract relevant clinical data (patient demographics, diagnosis and blood test results) from the clinic’s system and enter this information into an excel template.
• Provide technical support to elderly or less tech-savvy patients in using HSG-related mobile applications such as HealthHub, Healthy 365 Apps.

Case Management

• Support GPs in better integration and coordination of patient care with various community / social partners.
• Work closely with the PCN nurse to identify patients who require nurse counselling.
• Support patients in adhering to their care plans by providing simple lifestyle and behavioral modification advice.

Secondary Responsibilities

• Support the admin team in administering surveys and collating data for analysis and reporting.
• Provide support in gathering feedback on ground issues.
• Perform right-siting work, coordinating the transfer of patients from NHG Polyclinics to the GP clinic where relevant.
• Perform any other duties assigned by the Reporting Officer.

Requirements

• At least Diploma with experience in interacting with people from diverse background, preferably with frontline service experience.
• Relevant work experience in healthcare or social/community services industry and coordinating care across the various care settings would be an advantage.
• Proficient using MS Excel (basic data entry and monitoring).
• Passionate about making a difference to the health of the population with good interpersonal and communication skills.
• Meticulous and able to keep proper and timely documentation.
• Positive attitude and willingness to learn; proactive; able to work as a team, multi-task, adaptable and have a “can-do” spirit.
• Approachable personality, service-oriented and patient-focused.
• Able to work independently with minimal supervision.
• Willing to travel to the northern and central parts of Singapore.
• Willing to work on Saturdays, when required.