Presales & Technical Support Specialist - CAD/BIM

ACAD Pte Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading BIM/CAD software company in Singapore is seeking a Technical Support Specialist to act as a technical expert during the sales cycle for Archicad. The role involves providing first-line support, client engagement, and gathering feedback for product development. Ideal candidates should have a degree in Architecture or Civil Engineering, along with proficiency in Archicad and strong communication skills. This is a fantastic opportunity to work in a dynamic environment with clients in the AEC industry.

Qualifications

• 2+ years of experience in a technical support, presales, or architectural design role.
• Ability to explain complex concepts to technical and non-technical audiences.
• Experience managing multiple priorities.

Responsibilities

• Act as the technical expert during the sales cycle for Archicad and related software.
• Provide first-line technical support to clients using Archicad and CAD/BIM tools.
• Build and maintain strong relationships with users for feedback.

Skills

Proficiency in Archicad

Understanding of BIM workflows

Experience with CAD/BIM standards

Strong presentation skills

Strong communication skills

Education

Degree/Diploma in Architecture, Civil Engineering, or a related field

Tools

Revit

AutoCAD

SketchUp

Job description

Key Responsibilities

Presales Support

• Act as the technical expert during the sales cycle for Archicad and related BIM/CAD software solutions.

• Deliver engaging product demonstrations, webinars, and technical presentations to prospective clients.

• Assist the sales team in identifying client needs and proposing appropriate solutions.

• Prepare and customize proof-of-concept models to illustrate product capabilities.

Technical Support

• Provide first-line technical support to clients using Archicad and other CAD/BIM tools.

• Diagnose and resolve software issues, escalating complex problems to the development or vendor support teams when necessary.

• Maintain a knowledge base of common issues and resolutions to improve support efficiency.

• Deliver onboarding, training, and ongoing support for new and existing users.

• Monitor and follow up on support tickets to ensure timely resolution and client satisfaction.

Client Engagement & Product Feedback

• Build and maintain strong relationships with users, gathering feedback to relay to product development teams.

• Work closely with internal teams to keep up-to-date on product developments and industry trends.

• Participate in user group meetings, events, and conferences to represent the company and promote the software.

Qualifications

Technical Skills

• Proficiency in Archicad is essential; knowledge of other CAD/BIM tools (e.g., Revit, AutoCAD, SketchUp) is a plus.

• Understanding of BIM workflows, architectural design processes, and construction documentation.

• Experience with CAD/BIM standards and interoperability formats (e.g., IFC, DWG, PDF).

• Familiarity with rendering, visualization, and coordination tools is a bonus.

Professional Background

• Degree/Dipoma in Architecture, Civil Engineering, or a related field.

• Experience in a technical support, presales, or architectural design role (2+ years preferred).

• Strong presentation and communication skills – ability to explain complex concepts to both technical and non-technical audiences.

• Ability to manage multiple priorities and work independently or within a team.

Nice to Have

• Archicad certification or formal training.

• Experience working with clients in the AEC (Architecture, Engineering, Construction) industry.

• Multilingual abilities, depending on regional needs.