Presales Technical Consultant (Telco Connectivity Solutions)

The Technical Consultant will support sales in driving Telco services and customized solutions and connectivity needs to Enterprise customers. He/she will work closely with account managers in the Managed Accounts (MA) segments.

Responsibilities

1. Develop comprehensive and competitive solutions that are financially sound and can be operated leveraging StarHub existing/emerging services, customer-specific development, and third-party services.
2. Own the technical leadership and secure the sign-offs (acceptance) with the engineering and service delivery teams, as well as third-party providers.
3. Functional work activity covers development of solution design; overall solution costing; delivery planning; and offer elaboration inclusive of customer-facing activities such as presentations and negotiations.
4. Directly engage and lead pre-sales consulting for strategic customers.
5. Work with Sales Specialists to support the Account Managers as required for the preparation of account plans, solution pipeline, and sales forecasts.

1. Responsible for overall technical solution design; focusing on increasing customer value and solution profitability while reducing commercial and service delivery risks.
2. Responsible for the end-to-end validation/design of large, complex non-standard solutions covering technical architecture, delivery planning, compatibility check with StarHub network infrastructure, and SLA.
3. Responsible for identifying non-standard costs and risks, and evaluate the impact of these costs/risks on the solution with the Bid/Sales team.
4. Identify and clarify technical, delivery, and operational risks.

1. Ensure transition from Pre-Sales to Post-Sales via a kick-off meeting.
2. Support solutioning for major/complex changes during transition, implementation, and service management activities.

Qualifications

1. Bachelor’s degree or Diploma in Computer Engineering/IT or related discipline.
2. CCDP, CCNP certification or equivalent would be preferred.
3. At least 5 years of relevant working experience in the Telco, ICT arena - IT Network industry and involved in Pre-sales or Post-sales of medium to large/complex Infrastructure.
4. Cross-vendor networking (routing, switching, VPN, Voice, load balancing, security & firewalls – Cisco, HP, Aruba, ALU, Avaya, Fortinet, Riverbed, Juniper, F5).
5. Familiar and conversant in Telco services – Domestic and Global - MetroEthernet, MPLS, Contact Centre, Conferencing, SD-WAN, NFV, Data Centre hosting.
6. Familiar and conversant in ICT - Routing, Switching, Wireless, Unified Communications, Firewall, and Structured Cabling.
7. Network and SI solutioning preferred.
8. Ability to perform independently and interface with customers, partners, and account team.
9. Good knowledge of consulting frameworks and methodologies.
10. Excellent presentation/communication skills (written and verbal).
11. Independent and ability to work under pressure and in an ambiguous environment.

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