Presales Executive

SPTel Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a self-motivated technologist to join their team. This role focuses on selling innovative solutions to enterprise clients, requiring a blend of technical expertise and strong communication skills. You'll be responsible for providing high-quality pre-sales consultation, understanding customer needs, and designing tailored ICT solutions. The position offers a dynamic environment where you can leverage your knowledge of telco networks and cybersecurity to make a significant impact on clients' digital journeys. If you thrive in a fast-paced, collaborative setting and are passionate about technology, this opportunity is perfect for you.

Qualifications

• 2-3 years experience in consultation or presales in Telecommunications or IT.
• Competency in IP networks, SDN, IoT, cybersecurity, or telco Cloud NFV.

Responsibilities

• Provide pre-sales technical consultation and develop ICT solutions.
• Understand customer requirements and design WAN networks.
• Conduct presentations on solutions and technologies to clients.

Skills

Pre-sales consultation

Network design

Communication skills

Technical support

Customer relationship management

Problem-solving

Education

Bachelor's degree in IT or related field

CCNA certification

Network or ICT certifications

Tools

DWDM

SDWAN

Enterprise firewall

Network switches

Job description

Company Brief

SPTel - a Joint Venture between ST Engineering and Singapore Power Group to deliver true network diversity and agility for a Smart Nation.

Offering high-value products and innovative services, SPTel plays an important role to enterprises accelerate their digital journey. We aim to improve the way people, places, and things connect with each other by providing network infrastructure, enabling technologies, and building ecosystems.

With our fibre network topology built alongside the power network cables, SPTel provides a differentiated design and diverse network solution for discerning organizations and mission-critical businesses.

Job Brief:

This role has the core responsibility to sell SPTel solutions to the market. The successful candidate is a self-motivated technologist with a keen mind and breadth of knowledge across telco networks, cybersecurity, and advanced technologies. He/she is expected to be a good communicator, capable of supporting the Sales Team in presenting innovative and customized solutions that meet the needs of the new enterprise clients’ requirements.

Responsibilities:

• Provide high-quality pre-sales technical consultation and develop cost-effective, resilient, innovative, and reliable ICT solutions to win proposals and bids/tenders and achieve high customer satisfaction for the services rendered.
• Understand customers' networking and communications requirements and provide high-quality network design for customers' WAN networks.
• Perform the role of overall solution consultant integrating network solutions and managed ICT services; ensuring ICT solutions proposed by partners meet customer requirements.
• Conduct presentations on proposed solutions and new technologies to customers.
• Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
• Ensure quality documentation and updates for customers' network configurations and processes.
• Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post-sales queries when required.
• Responsible for providing technical and solution support to the Sales team in capturing customers’ requirements, preparing, and presenting proposals.
• Work with cross-functional teams to coordinate sales, post-sales, and support resources to drive successful closure and implementation for customers.
• Gather in-depth hardware, applications, and networks requirements to architect and design suitable highly available, secure, and scalable solutions to meet client requirements.
• Work with the Account Manager to accurately define client solutions and to help drive bids and sales.
• Walk through and present to clients the various technologies and services proposed and explain technical details and value proposition of the proposed solution.
• Influence and gain approval of the proposed solution from the client.
• Act as a trusted advisor for nominated client accounts.
• Develop deep technical knowledge of the products.
• Coordinate internal/external resources to effectively pursue opportunities.
• Disseminate feedback to business units gained from client experiences and issues to facilitate product improvement or enhancements.
• Participate in project handover, acting as the subject matter expert, brief project team on solutions construct, point of contact for any discrepancies in design gaps and escalation to Vendors for support.
• Domain knowledge to cover:

1. DWDM
2. Metro-E, IPVPN, Internet, Cloud Connect
3. IPLC, IEPL, IMPLS
4. Edge Cloud, IOT
5. Enterprise Wifi, WAN appliances, network switches, load balancers
6. Enterprise firewall, IPS, EDR
7. SDWAN, SASE, ZTNA, SSE.
8. Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• At least 2-3 years working experience in consultation or presales in the Telecommunications or IT Industry.
• Competency in IP networks, SDN, IoT, cybersecurity, or telco Cloud NFV environment.
• Strong command of English, with good interpersonal, communication, and presentation skills.
• Possess CCNA and preferable with network or/and ICT or/and security certifications.