Premium Services Executive.

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

This innovative firm is seeking a dedicated individual for a role focused on providing exceptional guest experiences. As a vital point of contact for VIP guests, you will manage pre-arrival communications and ensure every detail is perfect for their stay. Your responsibilities will include personalized check-ins, managing guest requests, and collaborating with team members to enhance service quality. If you are passionate about hospitality and thrive in a fast-paced environment, this position offers a fantastic opportunity to make a significant impact in a renowned establishment committed to excellence and inclusivity.

Qualifications

• Advanced understanding of front office operations is essential.
• Good command of spoken and written English is required.

Responsibilities

• Manage pre-arrival correspondence and ensure exceptional guest experiences.
• Perform cashiering duties and assist guests with their needs.

Skills

Guest Relations

Communication Skills

Teamwork

Detail-oriented

Education

Nitec/Higher Nitec/Diploma/Degree in Hospitality

Tools

MS Word

MS Excel

MS PowerPoint

OPERA

Job description

Job Responsibilities

Operational Related

• Acts as a point of contact for referrals from the senior leadership team, corporate VIPs, media personalities and wedding couples pre-arrival, during stay and post departure.
  
• Manages the pre-arrival correspondence with all VIPs via various mediums - email, phone call, whatsapp etc. and ensures that all room requests / purpose of visit are notated for follow-up the night prior to arrival / on day of arrival.
  
• Anticipate all guest (VIPs) needs, ensuring that all guests are at the forefront of every interaction, to provide an exceptional guest arrival and stay experience.
  
• Ensure that rooms are ready, prepared / inspected and amenities are placed in room, prior to guest arrival.
• All guests are to be met at the Hotel curbside / Lobby, followed by a personalized in-suite check-in.
  
• Good product knowledge is essential to ensure that good / suitable recommendation is provided to all guests, in a sensitive and personalized manner.
  
• Responsible to extend departure calls to all guests on night before / morning of departure day, to extend a bill review ( in-room / on the phone ) and to see to their luggage / transfer arrangements before bidding a fond farewell to the guests.
  
• Should guest have a limousine transfer, Team Member is expected to wait for guest at the car, to bid farewell in person.
  
• Cashiering duties includes closing the guest account and ensuring that the invoice is sent to guests.
  
• In view of the Kids Club ( The Play Den ), being under the care of the Premium Services Team, Team Members within the team would also be rotated to be stationed at the Kids Club. Team Members would be managing the registration of all guests into the Kids Club, ensuring that only guests booked for the Family Suites are allowed access into the space.
  

Departmental Related

• Attend training sessions as and when scheduled.
  
• Contribute to the improvement of the department.
  
• Demonstrate a passion and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a "can do" approach to tasks.
  
• Establish and maintain positive relations with colleagues, internal/external departments.
  
• Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA).
  
• Perform any other tasks as assigned by the Management.
  
• Adheres to Las Vegas Sands & Marina Bay Sands code of ethics and compliance related matters.
  

Job Requirements

Education & Certification

• Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred.
  

Experience

• Advanced understanding of front office operations.
  
• Proficient in MS Word, Excel and PowerPoint applications.
  
• Proficient with OPERA and all relevant property management systems such as OPERA.
  

Other Prerequisites

• A team player and takes initiative to assist other Team Members when required.
  
• Continuously exhibits One MBS core values (Respect, Integrity, Passion, Teamwork and Creativity) in all interactions with internal and external guests.
  
• Able to handle fast paced, high volume work, while remaining highly detail-oriented.
  
• Excellent guest relations and communication skills.
  
• Good command of spoken and written English is essential. Knowledge of additional languages is an added advantage.
  
• Have impeccable follow-through; and "Can Do" attitude and mindset.
  
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
  

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.