Premium Lounge Operations & Guest Experience Lead

Singapore Airlines; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

A leading airline is seeking a candidate to join its Premium Passenger Services team in Singapore. The successful individual will oversee the operations of the SilverKris Lounge and provide exceptional service to premium passengers. Key responsibilities include ensuring smooth lounge operations, supervising staff, and handling escalated complaints. Candidates should possess a relevant diploma and proficiency in English and another language. A service-oriented mindset and ability to work shifts are essential.

Qualifications

• Proficient in English and another language for international customers.
• Experience in front-line customer service is preferred.
• Ability to perform shift duties.
• Strong teamwork, communication, and customer-oriented skills.

Responsibilities

• Ensure smooth operations of the SilverKris Lounge and Krisflyer Gold Lounge.
• Provide personalized services and assistance to premium passengers.
• Handle and resolve escalated passenger complaints.
• Supervise and coach staff on operational matters.
• Liaise with SIN Hub on flight delays and assist VIPs.

Skills

Customer service orientation

Teamwork

Communication

Bilingual proficiency

Education

NITEC/Higher NITEC/Diploma in any discipline

Job description

A leading airline is seeking a candidate to join its Premium Passenger Services team in Singapore. The successful individual will oversee the operations of the SilverKris Lounge and provide exceptional service to premium passengers. Key responsibilities include ensuring smooth lounge operations, supervising staff, and handling escalated complaints. Candidates should possess a relevant diploma and proficiency in English and another language. A service-oriented mindset and ability to work shifts are essential.