Premier Partner Support [US Tech MNC]

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading tech MNC is seeking a Premier Partner Support Specialist to join their high-impact team in Singapore. This role involves responding to support inquiries, managing policy escalations, and collaborating with various teams to ensure the integrity of platforms for high-profile users. Ideal candidates will possess strong analytical skills and experience in a customer-focused support environment.

Qualifications

• 3+ years of experience in a support function.
• Proficient in managing support queues and resolving escalations.
• High attention to detail and structured approach.

Responsibilities

• Respond to and resolve support inquiries and policy escalations.
• Act as a subject matter expert and provide troubleshooting support.
• Collaborate with global teams on sensitive issues like account hacks.

Skills

Analytical skills

Problem-solving

Customer-first mindset

Attention to detail

Ability to communicate risks

Experience with policy-related escalations

Tools

Google Docs

Basic SQL

Job description

The Opportunity

• Adecco is partnering with our client, a renowned Tech MNC, to search for a Premier Partner Support Specialist (Integriy workflows).
• This role offers the chance to be part of a high-impact team focused on protecting public figures and media partners, ensuring platform authenticity and integrity.
• The ideal candidate should have a strong background in support operations and data-driven decision-making, with experience handling escalations and working cross-functionally.

The Talent

• 3+ years of experience in a support function, working directly with clients or users
• Strong analytical and problem-solving skills with a customer-first mindset
• Proficient in managing support queues and resolving escalations with speed, empathy, and accuracy
• Able to communicate risks, issues, and resolutions clearly across global teams
• High attention to detail and ability to follow a structured set of operational processes
• Comfortable working in fast-paced, ambiguous environments with shifting priorities
• Experience with policy-related escalations such as account access, impersonation, or abuse is a plus
• Familiarity with tools such as Google Docs and basic SQL (not mandatory but advantageous)
• Trust & Safety experience a huge plus

The Job

• Respond to and resolve inbound support inquiries and policy escalations from high-profile users
• Act as a subject matter expert to vendors, providing clarification and troubleshooting support
• Collaborate cross-functionally with sales, policy, product, legal, and vendor teams globally
• Investigate sensitive issues such as impersonation, account hacks, and civic event risks
• Track trends across support tickets (~900/month), analyze data, and present findings
• Contribute to quality reporting and suggest workflow or training enhancements
• Support special projects focused on improving operational efficiency and partner experience
• Occasional weekend or holiday support (up to 16 hours/month) required

Next Step

• Send your updated resume to: [e-mail]
• We regret to inform that only shortlisted candidates will be contacted.

Jason Lew Hong Kang
EA Licence Number: 91C2918
Personnel Registration Number: R1876435