The Opportunity
- Adecco is partnering with our client, a renowned Tech MNC, to search for a Premier Partner Support Specialist (Integriy workflows).
- This role offers the chance to be part of a high-impact team focused on protecting public figures and media partners, ensuring platform authenticity and integrity.
- The ideal candidate should have a strong background in support operations and data-driven decision-making, with experience handling escalations and working cross-functionally.
The Talent
- 3+ years of experience in a support function, working directly with clients or users
- Strong analytical and problem-solving skills with a customer-first mindset
- Proficient in managing support queues and resolving escalations with speed, empathy, and accuracy
- Able to communicate risks, issues, and resolutions clearly across global teams
- High attention to detail and ability to follow a structured set of operational processes
- Comfortable working in fast-paced, ambiguous environments with shifting priorities
- Experience with policy-related escalations such as account access, impersonation, or abuse is a plus
- Familiarity with tools such as Google Docs and basic SQL (not mandatory but advantageous)
- Trust & Safety experience a huge plus
The Job
- Respond to and resolve inbound support inquiries and policy escalations from high-profile users
- Act as a subject matter expert to vendors, providing clarification and troubleshooting support
- Collaborate cross-functionally with sales, policy, product, legal, and vendor teams globally
- Investigate sensitive issues such as impersonation, account hacks, and civic event risks
- Track trends across support tickets (~900/month), analyze data, and present findings
- Contribute to quality reporting and suggest workflow or training enhancements
- Support special projects focused on improving operational efficiency and partner experience
- Occasional weekend or holiday support (up to 16 hours/month) required
Next Step
- Send your updated resume to: jason.lew@adecco.com
- We regret to inform that only shortlisted candidates will be contacted.
Jason Lew Hong Kang
EA Licence Number: 91C2918
Personnel Registration Number: R1876435