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Premier Partner Support [US Tech MNC]

Adecco Personnel Pte Ltd.

Singapore

On-site

SGD 60,000 - 90,000

Full time

7 days ago
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Job summary

A leading tech MNC is seeking a Premier Partner Support Specialist to join their high-impact team in Singapore. This role involves responding to support inquiries, managing policy escalations, and collaborating with various teams to ensure the integrity of platforms for high-profile users. Ideal candidates will possess strong analytical skills and experience in a customer-focused support environment.

Qualifications

  • 3+ years of experience in a support function.
  • Proficient in managing support queues and resolving escalations.
  • High attention to detail and structured approach.

Responsibilities

  • Respond to and resolve support inquiries and policy escalations.
  • Act as a subject matter expert and provide troubleshooting support.
  • Collaborate with global teams on sensitive issues like account hacks.

Skills

Analytical skills
Problem-solving
Customer-first mindset
Attention to detail
Ability to communicate risks
Experience with policy-related escalations

Tools

Google Docs
Basic SQL

Job description

The Opportunity
  • Adecco is partnering with our client, a renowned Tech MNC, to search for a Premier Partner Support Specialist (Integriy workflows).
  • This role offers the chance to be part of a high-impact team focused on protecting public figures and media partners, ensuring platform authenticity and integrity.
  • The ideal candidate should have a strong background in support operations and data-driven decision-making, with experience handling escalations and working cross-functionally.
The Talent
  • 3+ years of experience in a support function, working directly with clients or users
  • Strong analytical and problem-solving skills with a customer-first mindset
  • Proficient in managing support queues and resolving escalations with speed, empathy, and accuracy
  • Able to communicate risks, issues, and resolutions clearly across global teams
  • High attention to detail and ability to follow a structured set of operational processes
  • Comfortable working in fast-paced, ambiguous environments with shifting priorities
  • Experience with policy-related escalations such as account access, impersonation, or abuse is a plus
  • Familiarity with tools such as Google Docs and basic SQL (not mandatory but advantageous)
  • Trust & Safety experience a huge plus
The Job
  • Respond to and resolve inbound support inquiries and policy escalations from high-profile users
  • Act as a subject matter expert to vendors, providing clarification and troubleshooting support
  • Collaborate cross-functionally with sales, policy, product, legal, and vendor teams globally
  • Investigate sensitive issues such as impersonation, account hacks, and civic event risks
  • Track trends across support tickets (~900/month), analyze data, and present findings
  • Contribute to quality reporting and suggest workflow or training enhancements
  • Support special projects focused on improving operational efficiency and partner experience
  • Occasional weekend or holiday support (up to 16 hours/month) required
Next Step
  • Send your updated resume to: jason.lew@adecco.com
  • We regret to inform that only shortlisted candidates will be contacted.

Jason Lew Hong Kang
EA Licence Number: 91C2918
Personnel Registration Number: R1876435

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