Pre-Sales Lead, Managed Roaming

Singtel Group; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Singtel Group seeks a Pre-Sales Team Lead to provide technical support for Managed Roaming business development. The ideal candidate will have a background in IT or Engineering, a minimum of 8 years in pre-sales, and will be responsible for managing customer onboarding, technical support, and liaising with various stakeholders. This role promises opportunities for growth in an empowering environment.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Min 8 years of experience in a pre-sales and/or product development environment.
• Degree in IT technology or Engineering.
• Proficient in MS Office (Word, PPT, Excel).

Responsibilities

• Lead a Pre-Sales Team and provide technical support to Sales Team.
• Handle customer onboarding and customization deployment.
• Provide after sales technical support and manage customer complaints.

Skills

Problem solving

Stakeholder engagement

Multi-tasking

Prioritisation

Comfortable with numbers

Education

Degree in IT technology, Engineering, or related field

Tools

MS Office

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

• Lead a Pre-Sales Team to provide technical support to Sales Team on Managed Roaming business development.
• Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations.
• To support Business Managers for new leads on technical solution proposal preparation and preaching.
• To handle customer onboarding and subsequent customization deployment.
• To co-ordinate customers with various technical stakeholders including platform vendor, IT & Network teams on customer onboarding, plan creation, platform & network changes.
• To provide after sales technical support. Understand customers’ needs and pain points to address the queries and provide suggestions or solutions.
• To handle customer complaints on technical aspects and perform high level troubleshooting before escalating to network operations.
• To liaise with network and platform vendor on license and platform expansion.
• To evaluate network and platform vendors' change requests
• To manage and develop platform capability to cater with evolving business.

Skills for Success

• Degree in IT technology, Engineering, or a related field.
• Min 8 years of experience in a pre-sales and/or product development environment
• Comfortable with numbers
• Proficient in MS Office (Word, PPT, Excel)
• Strong interpersonal and stakeholder engagement skills
• Strong in problem solving, multi-tasking & prioritisation skills.

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.