Pre & Postnatal Center Operation Manager

BEAUTIFUL MUM VIVO PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A wellness center in Singapore is seeking an Operations Manager to ensure exceptional client experiences, oversee recruitment and hiring processes, and manage daily operations. The ideal candidate has a strong background in the spa industry, proven leadership skills, and the ability to thrive in a dynamic environment. This role offers opportunities for team development and performance optimization.

Qualifications

• Proven experience as an Operations Manager or similar role in a spa or wellness center.
• Strong background in recruitment and talent management, focusing on hiring therapists.
• Exceptional organizational and multitasking abilities.

Responsibilities

• Uphold the highest standards of customer service for every client.
• Develop recruitment strategies to attract qualified therapists.
• Provide guidance and training support to staff.

Skills

Customer service excellence

Talent management

Leadership

Organizational skills

Communication

Tools

Microsoft Office

Scheduling software

Booking systems

Job description

Key Responsibilities

Client Experience

• Uphold the highest standards of customer service, ensuring that every client receives an exceptional experience.
• Respond to client feedback and complaints promptly, taking corrective action as needed.

Recruitment and Hiring

• Develop and execute recruitment strategies to attract qualified therapists for pre and postnatal industry.
• Conduct interviews, evaluate candidates, and make hiring decisions in collaboration with the Director.
• Oversee the onboarding process to ensure new hires are fully integrated into the team.

Inventory

• Collaborate with the procurement department to manage stock levels, including ordering and storage of products.
• Liaise with internal and external stakeholders to ensure timely delivery of supplies and optimize inventory management.

Staff Management

• Provide guidance and training support to trainers, and support to ensure high performance and job satisfaction.
• Conduct regular performance evaluations and implement development plans for staff.
• Ensure outlet is meeting monthly sales targets.

Key Requirements

• Proven experience as an Operations Manager or similar role in a spa or wellness center.
• Strong background in recruitment and talent management, with a focus on hiring therapists.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Knowledge of spa operations, services, and industry best practices.
• Ability to work in a fast-paced environment and handle challenging situations with professionalism.
• Proficiency in relevant software (e.g., scheduling, booking systems, Microsoft Office).

We regret only shortlisted candidates will be notified.