Pre & Postnatal Center Operation Manager

BEAUTIFUL MUM PAYA LEBAR PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A wellness center in Singapore is seeking an experienced Operations Manager to ensure exceptional client experiences and manage recruitment for therapists. The ideal candidate will have strong leadership and management skills, a background in spa operations, and the ability to work in a fast-paced environment. Responsibilities include client service oversight, staff training, and inventory management.

Qualifications

• Proven experience as an Operations Manager or similar role in a spa or wellness center.
• Strong background in recruitment and talent management with focus on hiring therapists.
• Exceptional organizational and multitasking abilities.

Responsibilities

• Uphold high standards of customer service for exceptional client experience.
• Develop recruitment strategies for qualified therapists.
• Manage stock levels and collaborate with procurement.

Skills

Customer service excellence

Recruitment strategies

Leadership and team management

Organizational skills

Communication skills

Multitasking abilities

Tools

Scheduling software

Booking systems

Microsoft Office

Job description

Key Responsibilities:

Client Experience

• Uphold the highest standards of customer service, ensuring that every client receives an exceptional experience.
• Respond to client feedback and complaints promptly, taking corrective action as needed.

Recruitment and Hiring

• Develop and execute recruitment strategies to attract qualified therapists for pre and postnatal industry.
• Conduct interviews, evaluate candidates, and make hiring decisions in collaboration with the Director.
• Oversee the onboarding process to ensure new hires are fully integrated into the team.

Inventory

• Collaborate with the procurement department to manage stock levels, including ordering and storage of products.
• Liaise with internal and external stakeholders to ensure timely delivery of supplies and optimize inventory management.

Staff Management

• Provide guidance and training support to trainers, and support to ensure high performance and job satisfaction.
• Conduct regular performance evaluations and implement development plans for staff.
• Ensure outlet is meeting monthly sales targets.

Key Requirements:

• Proven experience as an Operations Manager or similar role in a spa or wellness center.
• Strong background in recruitment and talent management, with a focus on hiring therapists.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Knowledge of spa operations, services, and industry best practices.
• Ability to work in a fast-paced environment and handle challenging situations with professionalism.
• Proficiency in relevant software (e.g., scheduling, booking systems, Microsoft Office).

We regret only shortlisted candidates will be notified.