Practice Manager / Clinic Manager

Role Overview:

We are seeking a Practice Manager / Clinic Manager to oversee our clinic operations. The ideal candidate will be responsible for the day-to-day management of the clinic, ensuring high-quality patient care, efficient clinic processes, and leading a team of healthcare professionals. You will play a vital role in enhancing the patient experience while driving business growth through effective operational management.

Responsibilities:

Staff Management:

• Lead and oversee the dedicated team of dental assistants, hygienists, receptionists, and other clinic staff.
• Offer guidance, support, and training to empower team members and drive exceptional performance and operational efficiency.

Scheduling and Patient Management:

• Take charge of managing patient appointments and fine-tuning the schedule to ensure seamless and timely patient care.
• Monitor the flow of patients, resolve scheduling conflicts, and uphold high standards of patient satisfaction.

Financial Management:

• Supervise the billing processes, insurance claims, and all financial transactions to ensure accuracy.
• Manage accounts payable and receivable, keep a close eye on budgets, and promote financial efficiency.

Patient Relations:

• Address patient inquiries, feedback, and concerns with professionalism and empathy.
• Provide a positive patient experience by responding to concerns swiftly and effectively.

Compliance and Regulatory Oversight:

• Ensure the clinic adheres to all necessary regulations, healthcare laws, privacy standards, and occupational health and safety guidelines.
• Implement and uphold policies and procedures that support compliance throughout the clinic.

Inventory and Supplies Management:

• Keep a close eye on and manage the inventory of dental supplies, equipment, and materials to guarantee optimal stock levels.
• Collaborate with vendors, negotiate contracts, and secure cost-effective purchasing solutions.

Team Collaboration:

• Work in tandem with dentists, clinical staff, and the administrative team to enhance clinic operations.
• Encourage a positive workplace culture that values teamwork and open communication.

Requirements

• A Bachelor's degree in healthcare administration, business management, or a related field is required.
• Minimum of 3 to 5 years of experience in a managerial position in the healthcare or dental sector.
• Demonstrated leadership abilities with a talent for inspiring and guiding a diverse team of healthcare professionals.
• Outstanding organizational and multitasking skills, along with a sharp attention to detail.
• A solid track record in overseeing clinic operations, budgets, and staffing needs.
• Exceptional customer service aptitude, dedicated to enhancing the patient experience.
• Familiarity with dental practices is a valuable asset.
• Strong communication and interpersonal skills, adept at building lasting relationships with both patients and staff.
• Capability to analyze performance metrics and develop strategies for operational enhancements.