Position: Customer Program Coordinator

Smartt; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer satisfaction and support the Sales and Marketing teams. In this dynamic role, you will be the first point of contact for customers, addressing inquiries and managing order processing. Your ability to analyze customer feedback will contribute to product development initiatives. This position requires a proactive individual with a customer-centric approach and strong problem-solving skills. Join a collaborative environment where your contributions will directly impact customer experience and service quality.

Qualifications

• Min 1 year of customer service experience, preferably in Semiconductor Manufacturing.
• Proficient in CRM software and strong communication skills.

Responsibilities

• Serve as the primary contact for customers, addressing inquiries and providing information.
• Manage order processing and handle customer complaints efficiently.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Detail-Oriented

Multitasking

Education

Certificates/Diploma/Degree in Business Administration

Certificates/Diploma/Degree in Marketing

Certificates/Diploma/Degree in a related field

Tools

CRM Software

Job description

Job Reference Code: SM-JD-BU/A025

Job Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing product/service information.
• Collaborate closely with the Sales and Marketing teams to understand customer needs and ensure alignment of services with customer expectations.
• Manage order processing, including order entry, tracking, and coordinating shipments to meet customer requirements.
• Handle customer complaints or issues promptly and efficiently, striving for swift resolution. Maintain accurate records of customer interactions, transactions, and communications for future reference.
• Assist in preparing quotes, proposals, and sales contracts in coordination with the Sales team.
• Collect and analyze customer feedback to identify trends, areas for improvement, and contribute to product/service development initiatives.
• Provide periodic reports on customer inquiries, issues, and feedback to management.
• Assist with ad-hoc assignments as assigned by direct superiors.

Job Requirements:

• Certificates/Diploma/Degree in Business Administration, Marketing, or a related field.
• Min 1 year of experience in customer service, preferably within the Semiconductor Manufacturing industry or a technical field.
• Proficient in CRM software and other relevant tools for managing customer interactions.
• Good communication and interpersonal skills, with the ability to effectively engage with diverse customers.
• Strong problem-solving abilities and a customer-centric approach to handling inquiries and issues.
• Detail-oriented with the capacity to multitask and prioritize in a fast-paced environment.
• Knowledge of semiconductor products, manufacturing processes, or technical background.
• Experience in sales support or working closely with marketing teams.
• Familiarity with international customer service practices and multilingual abilities.
• Team player with positive working attitude.
• Comfortable work in Changi North Crescent.