Position: Customer Program Coordinator

Job Reference Code: SM-JD-BU/A025

Job Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing product/service information.
• Collaborate closely with the Sales and Marketing teams to understand customer needs and ensure alignment of services with customer expectations.
• Manage order processing, including order entry, tracking, and coordinating shipments to meet customer requirements.
• Handle customer complaints or issues promptly and efficiently, striving for swift resolution. Maintain accurate records of customer interactions, transactions, and communications for future reference.
• Assist in preparing quotes, proposals, and sales contracts in coordination with the Sales team.
• Collect and analyze customer feedback to identify trends, areas for improvement, and contribute to product/service development initiatives.
• Provide periodic reports on customer inquiries, issues, and feedback to management.
• Assist with ad-hoc assignments as assigned by direct superiors.

Job Requirements:

• Certificates/Diploma/Degree in Business Administration, Marketing, or a related field.
• Min 1 year of experience in customer service, preferably within the Semiconductor Manufacturing industry or a technical field.
• Proficient in CRM software and other relevant tools for managing customer interactions.
• Good communication and interpersonal skills, with the ability to effectively engage with diverse customers.
• Strong problem-solving abilities and a customer-centric approach to handling inquiries and issues.
• Detail-oriented with the capacity to multitask and prioritize in a fast-paced environment.
• Knowledge of semiconductor products, manufacturing processes, or technical background.
• Experience in sales support or working closely with marketing teams.
• Familiarity with international customer service practices and multilingual abilities.
• Team player with positive working attitude.
• Comfortable work in Changi North Crescent.