Portering Operations Co-ordinator (Singapore General Hospital)

JOB RESPONSIBILITIES

• Projects a professional image at all times.
• Delivers quality portering services to patients and staff in the hospital.
• Provides portering services which include but are not limited to patients, medical records, specimens, equipment, medication, and blood products to and from the wards/specialist clinics/departments/external centers in a safe and professional manner.
• Assists in the reception of patients by provision of wheelchairs/trolleys and their transfer from ambulance, ensuring proper transfer and lifting techniques are practiced.
• Maintains a proper filing system for the submission of daily tasks.
• Leads a team of porters, ensuring supervision, grooming, motivation, discipline, and training to the team.
• Conducts training, provides guidance, and coaches staff to raise competency levels.
• Disseminates information where necessary and provides feedback to supervisors on cases of interest.
• Engages users periodically, updates supervisors on their concerns, and addresses them.
• Attends to inquiries from internal staff/external persons immediately and gives appropriate advice if applicable.
• Manning telephone hotlines, receiving requests from users via the e-porter system, and assigning tasks to staff.
• Reports any faults in the e-porter system and provides suggestions to improve system performance.
• Ensures that the equipment/mobile devices are in good working condition at all times and reports any defects.
• Prepares and maintains daily rosters, daily attendance, and periodic reports.
• Collects and consolidates all medical certificate submissions, leave application forms, ensuring all documents are in order prior to submission.
• Ensures tidiness and cleanliness of the workplace and/or shared areas of work with other staff.
• Monitors all Health, Safety & Environmental procedures and practices, reports incidents to supervisors immediately, conducts investigations on such matters, and drafts incident reports.
• Responds to hospital or civil emergency activations (e.g., call tree, hospital decontamination station, Kingfisher activation, etc.) while on duty or standby.
• Undertakes any other duties/activities/projects as instructed by the supervisor or management.

JOB REQUIREMENTS

• Candidate should possess at least an ITE Cert, Diploma, or any field.
• At least 1 year(s) of working experience in the related field is required for this position. Without experience, candidates are welcome to apply.
• Training will be provided.
• Basic IT knowledge is required to handle e-systems, computers, and smartphones.
• Willing to work in a hospital environment.
• Preferably Non-Executives specializing in General Work (Housekeeper, Driver, Dispatch, Messenger, etc.) or Healthcare (Medical Support, Assistant, or equivalent).
• Working Days: 5 days a week (Follow roster for the off day and rest day).
• Working Hours: 9am to 7pm / 12pm to 10pm / 10pm to 8am.
• Able to work overtime when required.