Pool Attendant (Conrad Singapore Orchard)

Hilton Worldwide, Inc.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Pool Attendant to enhance guest experiences at wellness facilities. In this role, you'll engage with guests, ensuring their safety and satisfaction while maintaining high standards of cleanliness and service. You'll handle towel issuance, manage lockers, and provide feedback to enhance guest experiences. If you have a passion for customer service, the ability to swim, and relevant certifications, this is your chance to contribute to a team that values exceptional hospitality and creates memorable experiences for guests every day.

Qualifications

• Previous experience in a similar setting is essential.
• Must possess valid CPR and First Aid certifications.

Responsibilities

• Interact daily with guests at the Fitness Centre and Swimming Pool.
• Ensure cleanliness and safety of the gym and pool areas.
• Provide proactive service and assistance to guests.

Skills

Customer Awareness

Interpersonal Skills

Ability to Swim

Multi-tasking

Product Knowledge

Education

Standard CPR and AED Certification

Standard First Aid Certification

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Pool Attendant with Conrad Hotels and Resorts builds relationships with guests who visit the wellness facilities, including the Gymnasium & Swimming Pool and offers proactive service and assistance to those individuals.

What will I be doing?

As a Pool Attendant, you will interact daily with guests who visit the wellness facilities, including the Fitness Centre & Swimming Pool and help, proactively, and as requested by guests. Specifically, a Pool Attendant will complete the following tasks to the highest standards:

• Knowledgeable about the products and services offered in the Fitness Centre & Swimming Pool
• Handle issuance of towels, lockers management and minimize loss of items
• Solicit feedback from guests to share with Director of Guest Experience
• Ensure that Fitness Centre guests receive efficient, friendly, consistent, and personalized service
• Ensure the safety of Team Members and Fitness Centre guests at all times
• Ensure cleanliness of the gymnasium, changing rooms and pool area (including deck chairs, cabanas and umbrellas)
• Coordinate with the IRD team to provide assistance on agreed level of service at the pool (including the serving of ice water and towels on arrival)
• Ensure that the pool is maintained to the highest standards, which requires the engagement of external vendors to provide specialized equipment and expertise in pool cleaning
• Oversee the safety of swimmers and prevent injury by providing supervision to the area at regular intervals (e.g., patron around the pool), reacting immediately to any emergency and identifying any possible signs of distress
• Provide pool rescue in accordance with set emergency procedures
• Inform guests when necessary to abide by the rules and regulations of the pool
• Perform regular inspections of swimming pool and lifesaving equipment in the swimming pool
• Familiar with swimming pool SOPs and adhere to requirements such as pool surveillance procedures and emergency action plans

What are we looking for?

A Pool Attendant serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience working in a similar setting
• Relevant, current, and valid qualifications
• Strong customer awareness and focus
• Excellent interpersonal skills and the ability to communicate with guests
• Eager to learn with the required product knowledge
• Able to multi-task and work independently & as part of a team
• Able to swim
• Possess valid Standard CPR and AED certification
• Possess valid Standard First Aid certification

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!