Pool Attendant

HOLIDAY INN SINGAPORE LITTLE INDIA; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a dedicated individual for a housekeeping role responsible for maintaining cleanliness in public areas. The ideal candidate will have at least 1 year of experience in guest service, excellent communication skills, and a strong attention to detail. Join us and help create a welcoming environment for our guests.

Qualifications

• 1 year's experience in guest/customer service.
• Able to read and write English.
• Effective communication in interactions with guests and team members.

Responsibilities

• Clean and service assigned public areas according to quality standards.
• Report accidents, injuries, and unsafe conditions to management.
• Liaise with housekeeping supervisor regarding issues.

Skills

Customer service skills

Communication skills

Attention to detail

Education

High School or Vocational Certificate in Hotel Administration

Job description

JOB OVERVIEW

This position is responsible to Clean and service the assigned public areas according to established quality standards and procedures.

At Holiday Inn we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Recycles where-ever possible and enforces cost saving measures to staff

PEOPLE:

• Liaise with Housekeeping Supervisor in relation to chemical usage, problems or rectification suggestions
• Contribute to Housekeeping Departmental Meetings

GUEST EXPERIENCE:

• Check the table setting, cleanliness and side station preparation as per work station assigned prior to start of operation hour on each meal period
• Wash, mop, and clean the pool deck.
• Obtain, fold, and stack towels according to company procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
• Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager
• Offer menu options, offer menu advice and take orders
• Serve food in efficient manner
• Operate and use POS
• Look for ways to upsell and add value
• Act professionally when dealing with guest complaints or problems, and keep manager or immediate superior informed on all matters
• Accuracy in order taking, timeliness in pickup and delivery of menu items
• Ensure all Sun Loungers and Daybeds are neat and clean and communicated to housekeeping when washing is required.

RESPONSIBLE BUSINESS:

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
• Performs related duties and special projects as assigned

ACCOUNTABILITY

Under the general direction of the Housekeeping Supervisor and within the limits of established InterContinental Hotels Group brand and hotel’s policies and procedures, responsible for cleaning and maintain the cleanliness of the public area. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

QUALIFICATIONS AND REQUIREMENTS

High School or Vocational Certificate in Hotel Administration, Hotel Management, Food & Beverage, Housekeeping or equivalent, with 1 year’s experience in guest/customer service, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.