Policy Quality and Enforcement Team Lead - Singapore

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Policy Quality and Enforcement Lead to drive quality excellence and efficiency across multiple workflows in Singapore. You will lead a high-performing team, align internal and external stakeholders on quality expectations, and mitigate operational risks while delivering consistently high standards of policy enforcement in a fast-paced environment.

We value strong leadership, deep policy understanding, and robust analytical skills.

Qualifications

• Bachelor's degree or above required with strong leadership experience.
• Strong analytical skills in data analysis, reporting, and quality measurement.
• Excellent English communication and stakeholder management.
• Experience with labeling/annotation policies and content guidelines.

Responsibilities

• Performance Management: comprehensively manage quality across workflows and meet targets.
• Stakeholder Collaboration: align quality expectations and coordinate cross-functionally.
• Team Oversight: supervise daily quality operations and enforce standards.
• Risk Management: identify risks and implement mitigation strategies for stable delivery.
• Operations & Development: drive team capability building, scheduling, and process optimization.

Skills

Team leadership

Quality assurance

Data analysis

Policy knowledge

English communication

Education

Bachelor's degree or above

Job description

Responsibilities

Job Summary

As the Policy Quality and Enforcement Lead, you will play a critical role in driving quality excellence and operational efficiency across multiple workflows. You will be responsible for leading a high-performing quality team, aligning internal and external stakeholders on quality expectations, and proactively mitigating operational risks. The ideal candidate will leverage their strong leadership, deep understanding of content policies, and robust analytical skills to ensure stable delivery, foster team development, and uphold the highest standards of policy enforcement in a dynamic, fast-paced environment.

Responsibilities

• Performance Management: Comprehensively manage the quality performance of multiple workflows, drive continuous improvement, and ensure both efficiency and quality targets are consistently met.
• Stakeholder Collaboration: Lead internal and external communication to align quality expectations, manage workflow complexities, and ensure highly efficient cross-functional coordination.
• Team Oversight: Oversee the daily operations of the quality team, ensuring strict adherence to overall quality goals, delivery standards, and operational priorities.
• Risk Management: Proactively identify potential quality risks, evaluate their impact on workflows, and implement risk mitigation strategies to guarantee stable delivery.
• Operations & Development: Drive team capability building and operations management, including talent development, shift scheduling, and continuous process optimization.

Qualifications

Minimum Qualifications:

• Experience: Bachelor's degree or above, with a minimum of 2 years of team management experience.
• Analytical Skills: Deep understanding of labeling/annotation policies and guidelines, coupled with excellent capabilities in content analysis, data analysis, and reporting.
• Communication & Logic: Outstanding English communication skills and strong logical thinking, with a proven ability to assess business requirements and prioritize tasks effectively.
• Leadership: Demonstrated leadership and operations management capabilities; familiar with content quality assurance tools and management systems, with the ability to motivate teams and handle emergencies adeptly.

Preferred Qualifications:

• Experience in cross-market team management or global project implementation is highly preferred; must be able to thrive in a fast-paced, diverse, and dynamic environment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.