PMSS Engineer (Preventive Maintenance Support Services)

GOLDTECH RESOURCES PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a proactive PMSS Engineer to drive preventive maintenance excellence across enterprise networks. The role requires hands-on experience with network hardware such as Cisco and Huawei, and includes responsibilities like executing preventive maintenance and providing on-site support. Candidates should possess strong communication skills and a client-centric mindset, with education in relevant fields. This position offers the chance to optimize system performance and support critical infrastructure.

Qualifications

• Strong hands-on experience with network hardware.
• Familiarity with troubleshooting methodologies across LAN, WLAN, and basic server hardware.
• Ability to interpret network diagrams, asset lists, and maintenance checklists.

Responsibilities

• Execute scheduled preventive maintenance for network and server hardware.
• Deliver on-site troubleshooting aligned with SLA requirements.
• Identify early signs of hardware degradation and recommend proactive actions.

Skills

Hands-on experience with network hardware

Troubleshooting methodologies

Strong communication skills

Client-centric mindset

Education

Diploma or Degree in Information Technology, Computer Engineering, or related fields

Tools

Cisco

Juniper

HPE

Huawei

Job description

About the Role

We are seeking a proactive PMSS Engineer to drive preventive maintenance excellence across enterprise network and hardware environments. This role serves as a key enabler in sustaining system resilience, optimizing performance, and supporting business-critical infrastructure through structured maintenance cycles and on‑site support.

Key Responsibilities

Preventive Maintenance Operations

• Execute scheduled preventive maintenance for network and server hardware including routers, switches, firewalls, wireless devices, racks, and related infrastructure.
• Perform health checks, firmware reviews, performance baselining, and hardware diagnostics.
• Conduct environmental inspections covering cabling, power, cooling, and rack conditions.

Corrective & On‑Site Support

• Deliver on‑site troubleshooting aligned with SLA requirements.
• Support incident isolation, root cause identification, and escalation to OEM vendors when required.
• Coordinate RMA activities, parts replacement, and logistics planning.

Risk Management & Optimization

• Identify early signs of hardware degradation and recommend proactive actions.
• Provide capacity insights, lifecycle tracking, and upgrade advisories for EOL/EOFS equipment.
• Collaborate with internal teams to ensure network stability and continuity.

Governance, Reporting & Documentation

• Maintain comprehensive preventive maintenance logs and compliance records.
• Prepare maintenance reports, asset updates, and optimization recommendations for stakeholders.
• Ensure adherence to operational standards, security guidelines, and contractual obligations.

Requirements

• Diploma or Degree in Information Technology, Computer Engineering, or related fields.
• Strong hands‑on experience with network hardware (e.g., Cisco, Juniper, HPE, Huawei).
• Familiarity with troubleshooting methodologies across LAN, WLAN, and basic server hardware.
• Good understanding of firmware management, hardware diagnostics, and RMA workflows.
• Ability to interpret network diagrams, asset lists, and maintenance checklists.
• Strong communication skills and a client‑centric mindset.
• Willingness to perform scheduled on‑site visits and occasional after‑hours maintenance.

Added Advantages

• Industry certifications such as CCNA, CCNP, ITIL Foundation, or equivalent.
• Experience supporting enterprise, government, or manufacturing network environments.
• Exposure to service delivery or PMO environments.

Please send your detailed resume in MS Word format to [e-mail] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability