Player Support Specialist

OneMT; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A gaming company in Singapore is seeking a Player Support Specialist to provide timely support and gather user feedback. The ideal candidate has at least 1 year of experience in customer service, speaks English and Mandarin fluently, and is passionate about mobile games. This role offers competitive compensation and opportunities for professional growth.

Benefits

Competitive compensation

Comprehensive benefits

Opportunities for professional growth

Qualifications

• Minimum 1 year of experience in customer service or player support.
• Excellent communication skills in English and Mandarin.
• Patient and empathetic approach to users.

Responsibilities

• Respond to player inquiries via online systems.
• Monitor feedback and escalate urgent issues.
• Maintain and improve help center documentation.
• Support in localizing messages for SEA markets.
• Gather user sentiment and improve player engagement.
• Perform functional testing for game features.

Skills

Customer service experience

Communication skills in English

Communication skills in Mandarin

Empathy

Solutions-oriented mindset

Tools

Zendesk

Job description

About the Role

We are hiring a Player Support Specialist to provide friendly, timely, and effective support to our players in Southeast Asia. You’ll be the voice of our team to players and a bridge for feedback between users and developers.

Key Responsibilities

• Respond to player inquiries via online customer service system.

• Monitor feedback channels and escalate bugs or urgent issues to the product team.

• Maintain and improve FAQ/help center documentation.

• Support in localizing support messages for SEA markets.

• Gather user sentiment and collaborate with the operations team to enhance player experience and engagement.

• Perform functional testing for game features as needed and monitor the game’s operational status.

Requirements:

• At least 1 year of experience in a customer service, player support, or community-facing role.

• Excellent written and verbal communication skills in English and Mandarin to communicate effectively with the game operations team.

• Patient, empathetic, and solutions-oriented mindset

• Familiarity with support platforms like Zendesk is a plus.

• Passion for mobile games or familiarity with player communities is a plus.

If you're passionate about leading the charge in the ever-evolving landscape of mobile gaming, driving innovation, and crafting experiences that captivate players worldwide, we want you on our team. Join us at OneMT and be part of our exciting journey in crafting groundbreaking mobile games!

OneMT is an equal opportunity employer and values diversity in the workplace. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Join us and let's build something amazing together!