Platform & SRE Engineer (Workplace Technology)

Centre for Strategic Infocomm Technologies; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A government technology agency in Singapore is seeking a candidate to develop and implement scalable enterprise platforms. The role involves applying modern software engineering practices, ensuring platform reliability, and managing various end-user technologies. A degree in Computer Science or Engineering is required, along with experience in managing device and VDI systems. This position focuses on enhancing the digital employee experience through strategic engineering and operational excellence.

Qualifications

• Degree in relevant engineering or computer science field required.
• Experience with device and VDI management systems preferred.
• Proficiency in IAM systems and IT service desks valued.

Responsibilities

• Develop and integrate scalable enterprise platforms and services.
• Apply modern software engineering practices for platform reliability.
• Administer observability tools and define SLOs/SLIs.

Skills

Infrastructure as Code (IaC)

CI/CD pipelines

Automated testing

Version control

Device management systems

VDI platforms

IAM systems

IT service desk platforms

Endpoint security tools

Video conferencing systems

DevOps practices and tools

Observability platforms

Education

Degree in Computer Science/Engineering or Electronic/Electrical Engineering

Job description

The role involves on the development, integration, and operation of digital workplace platforms and end-user technologies. It requires applying modern software and security engineering practices, ensuring platform reliability through SRE principles, and managing enterprise tools for communication, collaboration, and identity management. The position also includes project coordination and support for endpoint devices and IT service desk operations to enhance user productivity and experience.

Responsibilities

• Develop, implement and integrate scalable enterprise end-user and service desk platforms and services, including hardware, software, and SaaS tools, applying engineering best practices across COTS and proprietary solutions
• Apply modern software engineering practicessuch as Infrastructure as Code (IaC), CI/CD pipelines, automated testing, and version control to enhance platform reliability and agility
• Ensure platform reliability and Digital Employee Experience (DEX)by administering observability tools, defining and monitoring SLOs/SLIs, and responding effectively to operational issuesthrough proactive troubleshooting and execution of incident response plans
• Design secure and intelligent platformsby integrating security principles (e.g., access control, encryption, compliance) and managing AI agents for automation and improved digital experiences

Requirements (Minimum Qualifications)

• Degree in Computer Science/Engineering or Electronic/Electrical Engineering
• Manage device management systems (e.g., MECM, Samsung EMM, WS1, UEM)
• Manage VDI platforms (e.g., VMware Horizon, Citrix, Azure Virtual Desktop, AWS Workspaces)
• Administer IAM systems (e.g., Directory services, SSO, MFA)
• Knowledge with IT service desk platforms (e.g., Jira Service Desk, ServiceNow)
• Support endpoint security tools (e.g., Trellix AV, DLP, EDR)
• Support video conferencing systems (e.g., Cisco, Q-Sys, Pexip)
• Familiarity with modern DevOps practices and tools (e.g., PowerShell, Python, Terraform)
• Familiarity with advanced observability platforms (e.g., NexThink, ServiceNow).

Nice-to-haves

• Experience in driving continuous improvement in digital employee experience
• Proficiency in enhancing Digital Employee Experience (DEX) through analytics and automation
• Strong understanding with workflow automation and service desk analytics
• Familiarity with modern DevOps practices and tools
• Exposure in managing AI agents for enterprise automation

As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered.