Platform lead

ocbc; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

OCBC in Singapore is seeking a Platform Lead to drive change and innovation across our application suites. You will oversee end-to-end delivery, align technology with business strategy, and partner with cross‑functional teams to shape the platform roadmap.

You will ensure platform stability, lead incident response, and balance delivery speed with risk management, while elevating customer and employee experience through scalable design patterns.

Responsibilities

• Lead business partnership and prioritisation to shape platform backlog in line with strategy.
• Own end-to-end delivery of business and technology outcomes, ensuring alignment with strategic priorities.
• Influence and align stakeholders across Business, Technology, and regional teams to ensure scalable, channel-aligned solutions.
• Partner with Architecture and Engineering to define, govern, and enforce architecture and design patterns that drive reusability, scalability, and maintainability across the region.
• Champion customer and employee experience, collaborating with Product Owners and partners to ensure frictionless journeys and high-quality internal processes.
• Define roadmaps, resources, budgets, schedules, and delivery milestones.
• Ensure deliverables comply with bank policies and regulatory requirements.
• Provide timely updates to project sponsors and senior stakeholders.
• Proactively address delivery obstacles and ensure timely resolution of issues.
• Drive continuous improvement to uplift delivery quality, engineering standards, and productivity.
• Manage stakeholders and communication across multiple functions and geographies.
• Accountable for the overall health and performance of the platform in production.
• Lead incident management with rapid triage, escalation, and timely service restoration.
• Coordinate cross-team recovery involving downstream systems, infrastructure, network, and other shared services.
• Implement proactive monitoring and preventive controls to detect issues early and reduce recurrence.
• Own platform risk management, including vulnerabilities, capacity planning, obsolescence, and operational risks.
• Bridge Change and Run, leading root-cause analysis and ensuring learnings feed back into delivery and Run.

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

As a Platform Lead at OCBC, you'll be at the forefront of driving change and innovation in the banking industry. You'll have the opportunity to work on high-impact projects that transform the way we deliver financial services to our customers. If you're passionate about project management and want to make a real difference, this role is for you.

How you succeed

To succeed in this role, you'll need to be a strategic thinker with a keen eye for detail. You'll work closely with stakeholders to understand their needs and develop project plans that meet their objectives. You'll need to be proactive, adaptable, and able to navigate complex project landscapes. By leveraging your project management expertise, you'll drive projects forward, mitigate risks, and deliver results that exceed expectations.

Role Overview

As the steward of a suite of application systems, the Platform Lead is responsible for ensuring a consistent, seamless, and secure customer experience across all user interfaces and services. This includes driving alignment in technology stack, architecture, and design patterns to maximise reuse, scalability, and speed of delivery.

In this capacity, the Platform Lead is fully accountable for:

• Run: the stability, resilience, performance, and operational excellence of the suite of applications under the platform in production.
• Change: the delivery of new digital capabilities that fuel revenue growth, strengthen customer engagement, and provide cost-efficient, innovative ways for the bank to serve its customers.

This role is pivotal in shaping the bank's technology roadmap and ensuring our platforms remain best-in-class in a fast-evolving digital landscape.

Key Responsibilities

Change - Delivery of Business & Technology Capabilities

Lead business partnership and prioritisation, working closely with Business to shape and maintain the platform's book of work in line with the business strategy and technology roadmap.

Own end‑to‑end delivery of business and technology outcomes, ensuring alignment with strategic priorities and maximising value from investment.

Influence and align stakeholders across Business, Technology, and regional teams to ensure consistent, scalable, and channel‑aligned solutions.

Partner with Architecture and Engineering to define, govern, and enforce architecture and design patterns that drive reusability, scalability, and maintainability across the region.

Champion customer and employee experience, collaborating with Product Owners and partners to ensure frictionless journeys and high‑quality internal processes.

Establish the right team structure, governance, and operating model, including

• Defining roadmaps, resources, budgets, schedules, and delivery milestones
• Ensuring deliverables comply with bank policies and regulatory requirements
• Providing timely and transparent updates to project sponsors and senior stakeholders
• Proactively address delivery obstacles and ensure timely resolution of issues to keep execution on track.
• Drive continuous improvement to uplift delivery quality, engineering standards, and productivity.
• Manage stakeholders and communication across multiple functions and geographies.

Run - Platform Stability, Resilience & Operational Excellence

Accountable for the overall health and performance of the platform in production, ensuring stability and availability against committed service levels.

Lead incident management, ensuring robust processes for rapid triage, escalation, and timely service restoration.

Coordinate cross-team recovery efforts involving downstream systems, infrastructure, network, and other shared services.

Implement proactive monitoring and preventive controls to detect issues early and reduce recurrence whether arising from technology, processes, or operations.

Own platform risk management, including vulnerabilities, capacity planning, obsolescence, and operational risks.

Bridge Change and Run, leading root-cause analysis and ensuring learnings feed back into both delivery an