Permanent Part Time Customer Service Officer

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A vibrant swim school in Singapore, seeks a part-time Customer Service Officer to enhance client experiences. The role involves engaging with clients, managing communications, and ensuring smooth operations within the school. Join a fun, multicultural team in a nurturing environment, perfect for those passionate about swimming and customer service.

Benefits

Paid training opportunities

Complimentary food at meetings

Free swim lessons

Fun team events

Flexible work-from-home options (up to 1 shift per week)

Medical benefits (excluding dental)

Qualifications

• At least 1 year of experience in Customer Service or customer interaction roles.
• Eager to learn and grow with a positive attitude.
• Ability to engage and communicate effortlessly with clients.

Responsibilities

• Guide clients through their swimming experiences.
• Answer calls, WhatsApp messages, and emails to ensure client satisfaction.
• Ensure smooth operations at the swim school.

Skills

Communication

Multitasking

Customer Engagement

Organizational Skills

Tech Savvy

Job description

Dive into a Rewarding Career Opportunity!

Are you ready to create your impact in your professional life? Swish Swimming, a boutique swim school in the lush Dempsey area, is on the hunt for a Customer Service Superstar to join our dynamic team!

Who We Are

We’re Singapore’s go-to for infant and young children’s swim education, helping little ones build water confidence early. Nestled in Dempsey’s lush greenery, our school offers a vibrant, fun, and stable environment. With a multicultural team bringing diverse perspectives, we stayed strong through COVID, despite many other swim schools having closed and instructors having left the industry. We are excited to mark our 10th anniversary as we continue our journey of growth and excellence.

The Role: Permanent Part Time Customer Service Officer

As our new Casual Part-Time Customer Service Administrator, you’ll guide our clients through their swimming experiences. Ensuring every client enjoy their time at the swim school. From answering calls and responding to WhatsApp messages and emails, you’ll be the friendly face and voice of our school, ensuring everything runs smoothly.

What We’re Looking For:

Chatty Champ & Customer Service Star: You can engage and express yourself effortlessly, both in person and through written communication. You naturally excel at helping others and genuinely like people, thriving in a people-oriented environment.

Team Spirit: You believe that a good team can achieve greater things than an individual. You love being part of a team and are always ready to roll up your sleeves to get things done.

Organizational Guru: Calls, emails, schedules, multitasking? You handle them all like a pro. A task list is your best friend, and whether working solo or under pressure, precision and efficiency are your middle names.

Tech Savvy : You navigate Microsoft Office and Google Workspace with ease, and have sound knowledge of scheduling software.

Client Connector : You excel at making connections, whether it’s face-to-face, on the phone, or online.

Learning Lover: You seek out learning opportunities and have a growth mindset, always eager to expand your skills. No invoicing experience? No problem! We’re happy to train you—but you’ve got to have a thirst for knowledge.

The Nitty-Gritty:

Experience: At least 1 year of experience in Customer Service or roles involving customer interactions.

Schedule : 4 days a week (Saturday & Sunday: 7:30 AM – 6:00 PM; Monday & Tuesday: 8:00 AM – 6:00 PM)

Perks You’ll Enjoy : Enjoy paid training opportunities to develop your skills, complimentary food at meetings, free swim lessons, fun team events, prorated special and “no kids” leaves, prorated course allowance and flexible credit, medical benefits (excluding dental), work-from-home flexibility (up to 1 shift per week), full UBX gym membership, uniforms, swimwear discounts, and holiday gifts.

Location : In-person at our Dempsey oasis—fresh air, abundant greenery, and the chance to watch hornbills in their natural habitat, making it a great spot for stress relief.

Vaccination: Fully vaccinated (we like to keep it safe both in and out of the pool).

Ready to Join Us?

If you think you’re the perfect fit, dive in and apply! We’re excited to meet you and welcome you into our vibrant swim school family.

Role Type

On-site • Permanent • Part-time • Entry Level Position

Pay Rate

2000 SGD – 2800 SGD (Month)

Company Overview

Do you have a strong interest in working with children? Are you fun, positive and have a happy outlook on life? Do you have a love of the water? Then Swish! Swimming is the place for you!!! The main objective is for you to be the most looked-forward-to part of a child’s day, build their self-esteem, build their confidence, and of course provide professional swimming and water safety instruction in a fun, safe and nurturing environment. Furthermore, the Swish! Hub is expanding. With 4 pools and over 1000 clients walking through for lessons per week; it is the best time to join our rapidly growing team.