Permanent Part Time Customer Care Executive

Jal Yoga International is a well-established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates, and Barre classes and has expanded to Malaysia, Indonesia, Dubai, and the Philippines.

Customer Care Executive

Our Customer Care Executives are the heart of our studio community. While most people are still hitting snooze, you’ll be preparing the studio for the day ahead. As the first face our clients see and the last voice they hear, you’ll create those small moments that make Jal feel like home.

What you’ll do

1. Manage customer enquiries through all channels.
2. Provide exceptional customer service, welcoming both new and returning members and guiding them through our studio policies.
3. Engage with existing members to build relationships and ensure their continued satisfaction.
4. Maintain general housekeeping and tidiness throughout the entire studio.
5. Ensure operational readiness of front desk areas, practice rooms, and toilets at all times.
6. Perform administrative duties and be familiar with Microsoft and Google Sheets.

What we’re looking for

1. Natural warmth, genuine personality, and enthusiasm for wellness.
2. Exceptional customer service skills with attention to detail.
3. Self-motivated and able to work independently.
4. Meticulous eye for maintaining our studio standards.
5. Strong team player.
6. Eagerness for continuous learning.
7. Able to handle toilet/shower hygiene as part of studio maintenance.
8. Able to do mats sanitizing and studio upkeep, ensuring the area is free from dust and hair on the floor.

Must be able to commit:

1. Mon - Fri 7am - 1pm or 4.30pm - 9.30pm
2. Weekends/PH from 8am to 5.30pm
3. Min 3-4 days requirement

Able to commit to multiple locations: Alexandra/Katong/Bukit Timah/Thomson/Kovan/Woodlands.

Training will be provided. Only apply if you are able to commit to the hours and are willing to move around different locations.