Permanent Front Desk Assistant at Novena, $2,000-$3,500 + AWS

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD. is seeking a dedicated individual to enhance the patient experience at our clinic. The role involves managing patient enquiries, appointments, billing, and maintaining clinic records. Ideal candidates should possess a patient-first attitude, experience in healthcare settings, and strong communication skills.

Working hours are Mon-Fri, 9am-6pm, and Sat, 9am-1pm. A competitive salary of $2,000-$3,500 + AWS is offered for this permanent role in Novena.

Qualifications

• Genuine, patient-first attitude essential.
• Experience in a clinic, healthcare or customer service setting.
• Excellent telephone etiquette and communication skills.

Responsibilities

• Champion the patient experience from enquiry to departure.
• Handle patient enquiries, appointments and reminders via phone and email.
• Manage billing and dental claims submissions accurately.

Skills

Patient-first attitude

Experience in healthcare or customer service

Comfortable with clinic management software

Excellent telephone etiquette

Strong organization and attention to detail

Proactive in a fast-paced environment

Tools

Clinic management software (e.g., Plato)

Basic computer tools

Job description

Job Summary

Permanent

$2,000-$3,500 + AWS

Mon-Fri, 9am-6pm, Sat, 9am-1pm

Novena

Job Responsibilities

• Champion the patient experience from first enquiry through to the moment they leave; greet every visitor warmly, anticipate needs, and make every touchpoint smooth
• Handle patient enquiries, appointments and reminders across phone, email and messaging; with excellent etiquette and timely responses
• Handle billing, payment collection, and accurate submission and filing of dental claims via CHAS, Medisave and dental insurance portals
• Issue consent and Medisave forms to patients for completion when required
• Handle patient queries and complaints courteously and professionally
• Manage office supplies and handle incoming and outgoing deliveries and mail
• Maintain accurate patient and clinic records and file timely reports
• Work closely with Dental Assistants, the Clinic Manager and Dentists to ensure smooth patient flow and a consistently positive experience

Period

Permanent

Location

Novena

Working hours

Mon-Fri, 9am-6pm, Sat, 9am-1pm

Salary

$2,000-$3,500 + AWS

Job Requirements

• Genuine, patient-first attitude
• Experience in a clinic, healthcare or customer service setting
• Comfortable with clinic management software (such as Plato) and basic computer tools
• Excellent telephone etiquette and communication skills
• Strong organisation and attention to detail
• Calm and proactive; comfortable in a fast-paced clinical environment
• Professional appearance, in line with our clinic uniform and hygiene standards
• Be willing to aid in other roles if the situation requires it, for effective clinic workflows.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[e-mail] (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg