Perm Senior Service Team Leader (Lobby Management) *Hospital, WEST* #HZT

Recruit Express Pte Ltd.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Service Team Leader to oversee lobby management in a hospital setting. This pivotal role involves ensuring seamless operations at gantries and self-registration kiosks, handling challenging visitor interactions, and leading a team dedicated to service excellence. You will conduct audits to maintain compliance and drive continuous service improvement initiatives. If you thrive in a dynamic environment and have a passion for team leadership, this opportunity is perfect for you.

Qualifications

• Prior experience in team management is essential.
• Ability to handle frontline complaints effectively.

Responsibilities

• Ensure smooth operations at gantries and kiosks.
• Manage team performance and conduct regular audits.

Skills

Team Management

Service Recovery

Problem Solving

Job description

Perm Senior Service Team Leader (Lobby Management) *Hospital, WEST* #HZT

Singapore | Posted: Apr 16, 2025

• Ensure smooth operations at gantries and self-registration kiosks.
• Handle difficult visitors and situations and execute service recovery.
• Responsive to emergency situations in the main lobby.
• Conduct regular audits on service, productivity, accuracy and safety to ensure compliance to organization’s guidelines and regulations.
• Conduct competency and confirmation assessments.
• Contribute to achieve individual and team KPIs.
• Manage in roster planning and daily deployment.
• Lead the team in continuous service improvement initiatives.

Requirements:

• Comfortable to work 2 rotating shifts (morning & afternoon), any 5 days.
• Possess prior team management experience and able to handle frontline complaints.

Interested candidates, kindly send a copy of your resume to: [e-mail]

Jessica Fong Zhi Tong [R1879124]

Email Address: [e-mail]

Recruit Express Pte Ltd
EA Licence No: 99C4599