[PERM] Senior Executive (Service Ops) – Healthcare

GMP Group HQ; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading healthcare company is seeking an Operations Manager to oversee service points and ensure operational efficiency. The role involves managing customer service teams, achieving financial targets, and implementing process improvements. Candidates should have a Bachelor's degree in Business Management or STEM and relevant experience in healthcare operations.

Qualifications

• 2 years of relevant experience in customer service and administrative work.
• Practical knowledge of hospital operations and healthcare financial schemes.

Responsibilities

• Manage daily operations of assigned service points.
• Achieve volume and financial targets for clinical services.
• Lead project management and data analysis for process improvements.

Skills

Coordination

Interpersonal skills

People management

Education

Bachelor's degree in Business Management or STEM

Job description

Responsibilities:

• Responsible for daily operations of service points assigned, including front counter services, administrative/operational matters and partnering Nursing Officer/ Pharmacists to solve system and process problems.
• Responsible for achieving the volume and financial targets for the clinical services of respective service points.
• Develop and carry out business plans in conjunction with the clinical chiefs to ensure that goals are reached.
• Manage a group of staff providing customer services in service points and responsible for staff recruitment and retention.
• Manage projects and exploit appropriate new technologies to achieve cost saving and competitive advantage.
• Perform data analysis and manage process improvement projects.
• Perform other assignments as delegated by Operations Manager and Head of Department.

Requirements:

• Bachelor's degree in Business Management and STEM.
• 2 years of relevant experience working in large organisation(s) particularly in customer service and administrative work.
• Possess practical knowledge of hospital operations and healthcare financial schemes.
• Excellent coordination, interpersonal, and people management skills.

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA ande2i’s PDPA.