[PERM] HR Manager (Shared Services) - Healthcare

GMP Group HQ; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic HR leader to manage their Shared Services team within a multi-site healthcare system. This role involves ensuring compliance with healthcare regulations, overseeing HRIS management, and leading a team of specialists to enhance operational efficiency. The ideal candidate will have extensive HR operations experience and a strong understanding of labor laws. Join this forward-thinking company to make a significant impact on employee experiences and operational excellence in a collaborative environment.

Qualifications

• 8+ years of HR experience, with 5 years in HR Operations.
• Strong knowledge of healthcare labor laws and compliance.
• Experience in leading teams and managing HRIS systems.

Responsibilities

• Lead the HR Shared Services team for a multi-site healthcare system.
• Ensure timely processing of HR transactions and resolve inquiries.
• Oversee HRIS management and produce compliance reports.

Skills

HR Operations

Team Leadership

Compliance Knowledge

Process Optimization

HRIS Management

RPA or MS Power Automate

Education

Bachelor’s degree in Human Resources

Bachelor’s degree in Healthcare Administration

Bachelor’s degree in Business

Tools

Kronos

Lawson

Workday

Job description

Key Responsibilities:

Shared Services Operations

• Lead the HR Shared Services team supporting a multi-site healthcare system.

• Ensure accurate and timely processing of HR transactions including new hire onboarding, licensure/credential tracking, terminations, and employee changes.

• Monitor service-level agreements (SLAs) and resolve escalated employee inquiries related to payroll, benefits, and employment status.

Compliance & Regulatory Support

• Maintain up-to-date knowledge of healthcare-specific labor laws, including CMS, Joint Commission, HIPAA, OSHA, FMLA, and state-specific employment regulations.

• Ensure staff credentialing, licensure, and certifications are up to date and properly documented.

• Support HR audits and ensure accurate recordkeeping and documentation practices in accordance with healthcare standards.

HR Systems & Data Integrity

• Oversee HRIS management (e.g., Kronos, Lawson, Workday, or similar systems), ensuring data accuracy and consistency.

• Produce standard and ad hoc HR reports to support compliance and operational decisions.

• Collaborate with IT and HRIS teams on system enhancements, troubleshooting, and user training.

People Leadership

• Manage and mentor a team of HR shared services specialists.

• Conduct performance evaluations, provide coaching, and promote a culture of accountability and service excellence.

• Work cross-functionally with payroll, talent acquisition, compliance, and clinical leadership teams.

Process Optimization

• Identify opportunities to streamline and automate manual processes using HR technology.

• Develop and implement standard operating procedures (SOPs) across shared services functions.

• Foster a continuous improvement mindset to enhance employee and manager experiences.

Qualifications:

• Bachelor’s degree in Human Resources, Healthcare Administration, Business, or related field.

• 8+ years of progressive HR experience, including at least 5 years in HR Operations experience and with in-depth knowledge of employee life-cycle administration.

• Minimum 5 years’ experience in a people-manager role.

• Knowledge of RPA or MS Power Automate and prior hands-on experience in implementing technology-related projects or tools will be an added advantage.

• Ability to lead teams and influence across functions in a matrixed environment.

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA ande2i’s PDPA.