*PERM* Customer Care Advisor (Call Centre) x 10 ($2.7K to $3.5K) #NJA

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment company in Singapore is looking for a Customer Service Representative to handle bookings and respond to customer queries. The ideal candidate should have at least 2 years of relevant experience in a call center or telesales environment, be result-oriented, and committed to service excellence. Interested applicants can send their resumes to the provided email.

Qualifications

• Minimum 2 years of relevant experience in a call center or telesales environment.
• Ability to handle customer queries and provide accurate information.

Responsibilities

• Accept and register bookings.
• Respond to customer queries consistently.
• Liaise with internal departments for customer issue resolution.

Skills

Result-oriented

Multi-tasking

Service excellence

Education

GCE 'O' level or equivalent

Job description

The Job:

• Accepting and registering bookings
• Offer alternatives to customers and potentially turn information calls into sales leads or identify other
• Respond to customer queries by providing accurate information consistently in all areas such as custom requirements, transit time and prices
• Liaise internally with the Operations Department and other departments where applicable, on quick and efficient resolution of customer issues and queries
• Highlight areas for improvement
• Adhere to existing Customer Service procedures as outlined in the department manuals

The Requirements:

• Result-oriented, able to multi-task and committed to service excellence
• Shift and non Shift arrangements availaable
• Min GCE 'O' level or equivalent, with 2 years of relevant experience in a call centre environment or Telesales environment in a service industry

Interested applicants can send their detailed resumes to [e-mail] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599